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The future of intake and automated resolution.

As the claims and consumer services industries move steadily toward more self-service opportunities, Sedgwick is busy building and implementing what’s next — anticipating the ways that technology can support those in need of resolution, increase efficiency, meet the needs of the marketplace and help our clients stay competitive. We have the experts, the tools and the drive to transform our tech through innovative thinking.

We understand that automation makes things simpler, but it’s not easy. Getting to simple takes more than just an investment; digital options can’t succeed without that all-important human touch. It also demands a willingness to try, and determination to continually learn and improve.

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One platform. Endless possibilities.

Designed to smartly address a range of high-volume incidents or claim events, smart.ly integrates advanced technology behind the scenes so that the intake process is simple to the end user. Multilingual and available to deploy anywhere in the world, smart.ly can take on a wide range of scenarios. Its intelligent capabilities, real-time system interactions, integrated artificial intelligence, optical image analysis and robotic process automation combine the latest technology, enabling automated adjudication of claims and fulfillment of processes. Intuitive scripts make it easy to report an incident, and new scripts can be created within a matter of hours, making it highly adaptable.

Sedgwick's flexible global intake platform and smart engine technology is designed to serve you today and into the future – no matter your claims intake or processing challenge

Low-dollar property or
goods damage claims

Reporting and resolution of
customer service issues

Health check surveys for potential
COVID-19 symptoms

Vaccination tracking
for COVID-19, flu,
hepatitis and
other diseases

Auto processing for no- or
low-touch or fast track claims

Health plan
incentives tied to
wellness programs

What can smart.ly do next? Let's find out together. Share your information and we'll send you a closer look at smart.ly's capabilities, case studies and more.