Global privacy policy

General identification and contact information

• Your name, address, e-mail and telephone details, gender, marital status, family status, date and place of birth, educational background, physical attributes, activity records, driving records, photos and video images, employment history, skills and experience, professional licenses and affiliations, relationship to the policyholder, insured or claimant, and date and cause of death, injury or disability.
• Identification numbers issued by government bodies or agencies – Social Security or national insurance number, passport number, tax identification number, military identification number, national resident number, or driver’s or other license number.

Financial information and account details

• Bank account number and account details, credit history and credit score.

Medical condition and health status

• In certain cases, we may receive information about your current or former physical or mental or medical condition, health status, injury or disability information, medical procedures performed, personal habits (for example, smoking or consumption of alcohol), prescription information and medical history.

Other potentially sensitive information

• In certain cases, we may receive sensitive information about your trade union membership, religious beliefs, political opinions, family medical history or genetic information (for example, if you apply for insurance through a third-party marketing partner that is a trade, religious or political organization). In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud.
• We may also obtain sensitive information if you voluntarily provide it to us (for example, if you express preferences regarding medical treatment based on your religious beliefs).

Telephone recordings

• Recordings of telephone calls to our staff and offices.
• Information to investigate crime, including fraud and money laundering: For example, insurers commonly share information about their previous dealings with policyholders and claimants for this purpose.

Information enabling us to provide our services

• Location and identification of property insured (for example, property address, vehicle license plate or identification number);
• Travel arrangements including reservation numbers, destination and hotel details;
• Policy details and claim numbers, details of policy coverage and cause of loss; and
• Prior accident or loss history, your status as director or partner or other ownership or management interest in an organization and other insurance policies you hold.

Cookies contain small amounts of information which are downloaded to your device when you visit our website. Cookies are sent back to our website to allow us to recognize your device.

We use the following cookies:

• CraftSessionId to maintain sessions across web requests. For GDPR purposes, please note that Craft’s default cookies do not collect any personal or sensitive information. Craft's default cookies do not collect IP addresses. The information they store is not sent to any 3rd parties.
  The default cookies are only used to communicate for the purposes of user authentication, form validation/security, and basic web application operations.
• Google Analytics _gat, _ga These two cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We use the personal data that we collect to:

• Communicate with you and other interested parties to manage your claim.
• Send you important information regarding your claim and other administrative information.
• Make decisions about claim assessment, processing and settlement.
• Use with data analytics, modeling (such as predictive modeling), and the deployment of automated tools not creating a significant legal impact to you, and to use the results of such analysis, models, and tools for the purposes otherwise outlined in this Policy.
• Manage claim disputes, where applicable.
• Provide improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers).
• Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.
• Conduct satisfaction surveys.
• Use during the normal course of pre-employment contracting during the recruitment process.
• For our legitimate interests while conducting the recruitment process.
• Manage our business operations to comply with internal policies and procedures, including those relating to auditing finance, accounting and billing, IT systems, data and website hosting, business continuity, document and print management.
• Resolve complaints, and handle requests for data access or correction.
• Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and comply with legal process and respond to requests from public and government authorities (including those outside your country of residence).
• Establish and defend legal rights, protect our business operations (including our group companies), our rights, privacy, safety of employees and property, you or others related to the claim and pursue available remedies to limit our damages

We use data during the recruitment and employment process, including:

• to decide whether to employ (or engage) you;
• to decide how much to pay you, and the other terms of your contract with us;
• to check you have the legal right to work for us;
• to determine whether we need to make reasonable adjustments to your workplace or role because of your disability;
• to monitor diversity and equal opportunities;
• to comply with employment law, immigration law, health and safety law, tax law and other laws which affect us;
• the prevention and detection of fraud or other criminal offences; and
• for any other reason which we may notify you of from time to time.
• Completion of background checks.

We may process special or sensitive personal data when we are processing it for the following purposes, which we may do:

• where it is necessary for carrying out rights and obligations under law;
• where it is necessary to protect your vital interests or those of another person where you/they are physically or legally incapable of giving consent;
• where you have made the data public;
• where processing is necessary for the establishment, exercise or defense of legal claims; and
• where processing is necessary for the purposes of occupational medicine or for the assessment of your working capacity.

We will only process personal data for the specific purposes set out above or for any other purposes specifically permitted by the data protection legislation. We will notify you of those purposes when we first collect the data or as soon as possible thereafter.

We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, or systems administration within Sedgwick and to monitor and/or enforce Sedgwick’s compliance with any regulatory rules and codes.

You may let us know how you want to be contacted (e.g. by email, phone or post).

For personal data to be processed lawfully in most countries, they must be processed on the basis of one of basis as set forth by applicable law. These include, among other things, the data subject’s consent to the processing, or that the processing is necessary for the performance of a contract with the data subject, for the compliance with a legal obligation to which the data controller is subject, or for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive Personal Data is being processed additional conditions must be met. When processing Personal Data as data controllers in the course of our business, we will ensure that those requirements are met.

Depending on your relationship with us, the legal basis for us processing your Personal Data is one of the following:

• You have given consent to us or the party for whom we are acting
• The processing is necessary for the performance of a contract or legal duty
• Processing is necessary for a legitimate interest pursued by us or a third party. Where processing is based on legitimate interest only, it will be in relation to one of the following:
  • Claim handling on behalf of another party
  • Establishing, exercise or defense of legal claims
  • Prevention, detection of crime

Where we use legitimate interest as our grounds for processing your data you have the right to object at any time.

Sedgwick may make personal data available to the following parties for the purposes of claim assessment or as required by law:

Other insurance and distribution parties

• In the course of processing claims, we may make Personal Data available to third parties such as reinsurance brokers, appointed representatives, distributors, financial institutions, securities firms, employers as applicable, and other business partners.

Our service providers

• External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors; travel, background checks and medical assistance providers.
• IT systems, support and hosting service providers, document and records management providers and outsourced service providers that assist us in carrying out business activities.
• Banks and financial institutions that service our accounts, third-party claim administrators, claim investigators, construction consultants, engineers, examiners, jury consultants, translators and similar third-party vendors.

Authorities and third parties involved in court action

• We may share personal data with government or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate:
  • to comply with applicable law and regulations, including those outside your country of residence;
  • to comply with legal process;
  • to respond to requests from public and government authorities including public and government authorities outside your country of residence;
  • to protect our operations or those of any of our group companies;
  • to protect our rights, privacy, safety or property, and/or that of our group companies, you or others; and
  • to allow us to pursue available remedies or limit our damages.

Other third parties

• We may share personal data with emergency providers (fire, police and medical emergency services); retailers; medical organizations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a claim; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business. To check information provided, and to detect and prevent fraudulent claims, personal data (including details of injuries) may be put on registers of claims and shared with other insurers. We may search these registers when dealing with claims to detect, prevent and investigate fraud.

Due to the global nature of our business, for the purposes set forth above we may transfer personal data to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Data in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities in order to perform our services.

We will rely on legally-provided mechanisms to lawfully transfer personal data across borders. In many cases, we will use European Commission-approved Standard Contractual Clauses as a legal mechanism for data transfers from the EU. You can find more information about Standard Contractual Clauses here on the European Commission website. These clauses are contractual commitments between companies transferring Personal Data, binding them to protect the privacy and security of the data.

We will take all appropriate reasonable technical, legal and organizational measures, which are consistent with applicable privacy and data security laws to safeguard your Personal Data. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any personal data you might have with us has been compromised), please immediately notify us.

Where we provide personal data to a vendor, the vendor will be selected carefully and required to use appropriate measures to protect the confidentiality and security of your Personal Data.

We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

Your account can be used to view sensitive information for applications where a PIN is required. It is, therefore, important that you keep your PIN private, as you would your banking PIN. If your PIN is compromised, contact Sedgwick immediately.

From time to time we alter our Privacy Notice as we introduce new services or change existing ones. Changes to this notice are effective as soon as they are posted on the Site and a notice has been placed on the login screens of the self-service applications. We from time to time also communicate this change via e-mail. The effective date of this version of the Privacy Notice appears at the top of the notice.

You from time to time have the option to enter third party web site through the Site, or you from time to time have the option to enter our web site from another third-party web site. Since we cannot be assured that such third-party web site follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third parties. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites.

Ours are general purpose and professional websites that do not knowingly collect any information from children under age 18 at any time. We also strive to be fully compliant with the Children’s Online Privacy Protection Act (COPPA). We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities. If a child under the age of 18 has provided Personally Identifiable Information on one of our web site without the consent of his or her parent or guardian, we ask that a parent or guardian send an e-mail to privacyissues@Sedgwick.com, and we will delete the child’s Personally Identifiable Information from our files.

• Brazil
• Dutch
• French
• French Canadian
• German
• LatAm
• Spain

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Argentina, you may request further information about processing, access your Personal Data, and request that we stop processing or correct Personal Data related to you. To access your Personal Data, please contact us as described above. Sometimes, however, we may need access to your Personal Data to complete then Services. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

Sedgwick toma medidas para mantener sus Datos Personales correctos y actualizados. Si es residente de Argentina, puede solicitar más información sobre el procesamiento, acceder a sus Datos Personales y solicitar que dejemos de procesar o corrijamos los Datos Personales relacionados con usted. Para acceder a sus Datos Personales, comuníquese con nosotros como se indica anteriormente. No obstante, en algunas ocasiones, es probable que necesitemos acceder a sus Datos Personales para llevar a cabo los Servicios. Es posible que cobremos por este servicio. Responderemos a solicitudes razonables lo antes posible y, en todos los casos, dentro de los plazos establecidos por la ley. Si tiene alguna queja sobre cómo tratamos sus Datos Personales, comuníquese con nuestro correo electrónico privacyissues@sedgwick.com. Sedgwick responde a las quejas tan pronto como sea posible y, en todos los casos, dentro de los plazos establecidos por la ley.

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Australia, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact us at the address above or email us: privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

We will not process your data for direct marketing without making additional disclosures. Further, if you are located in Bahrain please contact us at the address provided above if you would like the correction of any Personal Data related to you, want to opt-out of automated decision making, and/or want to access any data related to you held by us. If you have any complaints regarding how we handle your Personal Data, please contact us at privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

We process personal data primarily to manage and process your claim, as well as for the purposes listed in the “How we use your personal data” section above. We process that personal data according to our legitimate interest and the legitimate interest of third parties. Please contact us as provided above if you would like to know more about how we process your personal data, or to access, correct, or delete any personal data related to you that we control. Further, in some cases, you may need us to anonymize your personal data or transfer it to another entity (the right to portability). We will use our best efforts to respond to your request. We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

Please find below the identity and contact details of our DPO:

Beatriz Americano | Director Sedgwick do Brasil Ltda.
Rua Haddock Lobo, 746 – 12º andar
01414-000 Cerqueira César, São Paulo, SP
DIRECT +55 11 3060 2212
EMAIL beatriz.americano@br.sedgwick.com

Processamos dados pessoais principalmente para gerenciar e processar seu sinistro, bem como para os fins listados na seção “Como usamos seus dados pessoais” acima. Processamos esses dados pessoais de acordo com nosso interesse legítimo e o interesse legítimo de parceiros terceirizados. Entre em contato conosco, conforme disposto acima, caso queira saber mais sobre como processamos seus dados pessoais ou para acessar, corrigir ou excluir quaisquer dados pessoais relacionados a você que sejam controlados por nós. Além disso, em alguns casos, pode ser que você precise que seus dados pessoais sejam tornados anônimos ou transferidos para outra pessoa jurídica (direito à portabilidade). Faremos o possível para atender à sua solicitação. Atenderemos às solicitações razoáveis o mais breve possível e, em qualquer caso, dentro dos prazos estabelecidos por lei. Reteremos os Dados Pessoais pelo período necessário para cumprir os propósitos descritos neste Aviso de Privacidade, a menos que um período de retenção mais longo seja exigido ou permitido por lei.

Veja abaixo a identidade e os detalhes de contato de nossa diretora de privacidade de dados (Data Privacy Officer, DPO):

Beatriz Americano | Diretora Sedgwick do Brasil Ltda.
Rua Haddock Lobo, 746 – 12.º andar
01414-000 Cerqueira César, São Paulo, SP
DIRETO +55 (11) 3060-2212
E-MAIL beatriz.americano@br.sedgwick.com

Click here to view our policy in English.

click here to view our policy in French Canadian.

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Chile, you may have a right to access, correction, or deletion of the Personal Data that we have related to you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

Sedgwick toma medidas para mantener sus Datos Personales correctos y actualizados. Si es residente de Chile, es posible que tenga derecho a acceder, corregir o suprimir los Datos Personales relacionados con usted que tengamos. Para acceder a sus Datos Personales, comuníquese con nosotros como se indica anteriormente. Es posible que cobremos por este servicio. Responderemos a solicitudes razonables lo antes posible y, en todos los casos, dentro de los plazos establecidos por la ley. Si tiene alguna queja sobre cómo tratamos sus Datos Personales, comuníquese con nuestro correo electrónico privacyissues@sedgwick.com. Sedgwick responde a las quejas tan pronto como sea posible y, en todos los casos, dentro de los plazos establecidos por la ley.

Principally, Personal Data collected in China will be stored within China. However, we provide Services through resources and servers located globally (including the United States), which means your Personal Data may be transferred to or accessed within another country/region outside of China. The data protection and privacy laws and principles in those countries/regions may not offer the same level of protection as those in China. Under those circumstances, Sedgwick will continue to protect your Personal Data in a manner consistent with what is expected under Chinese law (e.g., we will obtain your consent to transfer your Personal Data, or de-identify the Personal Data before transfer).

在中国收集的个人数据将主要存储在中国境内。然而，我们通过全球（包括美国）的资源和服务器提供服务，这意味着您的个人数据可能被传输到中国以外的其他国家/地区或在其他国家/地区被人访问。这些国家/地区的数据保护和隐私法律以及原则可能无法提供与中国相同的保护水平。在这种情况下，Sedgwick 将继续以符合中国法律规定的方式保护您的个人数据（例如，我们将在传输您的个人数据前获取您的同意，或在传输之前去除个人数据中的身份识别信息）。

We take steps to keep your Personal Data accurate and up to date. If you are residing in Colombia, please contact us if as provided above you would like to correct, receive proof that we process your data, or to object to processing, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact us at privacyissues@sedgwick.com. Further, we remind you that you can lodge a complaint with the applicable Superintendent if you believe that an entity which processes your data has violated your related rights.

Tomamos medidas para mantener sus Datos Personales correctos y actualizados. Si usted es residente de Colombia, comuníquese con nosotros en caso de que, según lo dispuesto anteriormente, quiera corregir sus datos, recibir un comprobante de que los procesamos u objetar a dicho procesamiento, cuando correspondiera. Si tiene alguna queja sobre cómo tratamos sus Datos Personales, comuníquese con nosotros a través de privacyissues@sedgwick.com. Asimismo, le recordamos que puede presentar una queja ante el supervisor correspondiente si cree que una entidad que procesa sus datos ha violado sus derechos relacionados a esta materia.

Click here to view our policy in English.

Click here to view our policy in Dutch.

Click here to view our policy in French.

Click here to view our policy in German.

Click here to view our policy in Spanish.

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Hong Kong, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

You may choose not to provide Sedgwick with your Personal Data where applicable. However, if you choose not to provide your Personal Data, you may not be able to use the Services.

Sedgwick 採取措施確保您的個人資料準確和維持最新狀態。如您居住在香港，可要求取得或更正我們收集所得與您相關的個人資料。若想取得您的個人資料，如上所述請與我們聯絡。我們可能會就此服務收取費用，並會在切實可行的範圍內盡快回應合理要求；但在任何情況下均不會超過法律訂明的時間限制。

在適用情況下，您可選擇拒絕向 Sedgwick 提供您的個人資料。然而，如您拒絕提供您的個人資料，則可能無法享用服務。

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Indonesia, Malaysia, Philippines or Singapore, you may request access to, and modification, opposition, and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us as listed above. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

Sedgwick telah mengambil langkah-langkah untuk memastikan Data Peribadi anda adalah tepat dan terkini. Sekiranya anda tinggal di Indonesia, Malaysia, Filipina atau Singapura, anda boleh mengakses dan pmengubahsuai, membantah serta pmemadam Data Peribadi anda yang kami telah kumpulkan. Untuk mengakses Data Peribadi anda, sila hubungi pihak kami melalui senarai yang tertera di atas. Ini adalah tertakluk kepada undang-undang yang berkenaan, kami mungkin akan mengenakan bayaran untuk perkhidmatan ini dan akan menunaikan permintaan tersebut pada kadar segera dan sewajarnya. Walaubagaimanapun, ini akan dilakukan dalam tempoh yang ditetapkan oleh undang-undang.

Sedgwick akan menjaga Data Pribadi Anda tetap akurat dan aktual. Apabila Anda tinggal di Indonesia, Malaysia, Filipina, atau Singapura, Anda dapat mengajukan akses untuk modifikasi, keberatan, serta penghapusan terhadap Data Pribadi Anda yang telah kami kumpukan. Untuk mengakses Data Pribadi Anda, silahkan hubungi kami seperti tertera di atas. Sesuai dengan hukum yang berlaku, kami dapat membebankan biaya untuk layanan ini dan akan menanggapi permintaan yang wajar sesegera mungkin, dan dalam hal apa pun, dalam jangka waktu yang ditentukan oleh hukum.

Sedgwick may use your Personal Data for the following purposes:

1. Communicating with you on activities related to Services
2. Requesting opinions and feedback on Services.
3. Providing you with updates on new uses of your Personal Data.
4. Providing registration support and details for Services.
5. Creating statistical and analytic information.
6. Other inevitably necessary communications to you.
7. Complying with legal requirements or obligations, law enforcement, and for public safety purposes.

Sedgwick may also share Personal Data with our affiliates business partners, vendors and suppliers. The sharing of Personal Data to these organizations may mean your Personal Data is transferred to third parties located outside of Japan.

Consent for use and/or sharing of Personal Data

If you reside in Japan, by using the Services you consent to the collection, use and transfer of your Personal Data as outlined in this Privacy Notice.

If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com.

Sedgwickは、お客様の個人データを以下の目的で使用することがあります。

1. 本サービスに関連する活動についてお知らせするため
2. 本サービスに関するご意見やフィードバックをお願いするため
3. お客様の個人データの新しい利用方法について最新情報をお知らせするため
4. 本サービスの登録サポートや詳細情報を提供するため
5. 統計的・分析的情報を作成するため
6. お客様への伝達がどうしても必要なその他の事項
7. 法的要件または義務の遵守、法の執行、および公共の安全のため

また、Sedgwickは、当社の関連会社、ビジネスパートナー、ベンダー、サプライヤーと個人データを共有することがあります。これらの組織と個人データを共有することで、お客様の個人データが日本国外にある第三者に転送されることになる場合があります。

個人データの使用や共有に対する同意

お客様が日本にお住まいの場合、本サービスを利用することにより、本プライバシーポリシーの記載事項に従うお客様の個人データの収集、使用および転送に同意したことになります。

弊社が行う個人データの取り扱いについて苦情がある場合、privacyissues@sedgwick.comまでご連絡ください。

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Israel, please contact us if you want more information on how we process your data, including accessing, correcting, deleting, or objecting to further processing, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

By using the Services on this website, you consent to the collection, use and transfer of your Personal Data (including sensitive Personal Data pursuant to Mexican law) for processing in the United States as described in this policy. During our claims administration services, we will obtain your express consent for use of information.

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Mexico, you may request access to, modification, cancellation or opposition of the Personal Data that we have collected about you. To access your Personal Data, please contact us through as described above or you may contact:

Hector Calvo Salvado | Country Manager, Mexico

Sedgwick Mexico S.A. de C.V.

Insurgentes Sur 1898, Piso 19, Torre Siglum, Col.Florida|

Ciudad de Mexico, 01030.

DIRECT + 52 55 5322 5710 | MOBILE + 52 1 55 8022 3487

EMAIL Hector.Calvo@mx.sedgwick.com

We may charge for this access service pursuant to applicable law and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

Please see the main body of the Sedgwick global privacy notice for our purposes of using your personal information and our cookie notice. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. We work to ensure our privacy notice is true, complete and correct.

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in New Zealand, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

Sometimes it is necessary that we process your data in order to provide the Services. Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Peru, please contact us as indicated above if you would like any information about the data we hold that relates to you, or if you would like to access, correct, delete, or opt-out of providing data, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact our privacyissues@sedgwick.com. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.

En algunas ocasiones, necesitamos procesar sus datos para poder brindarle los Servicios. Sedgwick toma medidas para mantener sus Datos Personales correctos y actualizados. Si es residente de Perú, comuníquese con nosotros a través del medio provisto anteriormente si desea cualquier información sobre los datos que conservamos relacionados con usted o si desea acceder, corregir, suprimir o dejar de brindar datos, cuando correspondiera. Si tiene alguna queja sobre cómo tratamos sus Datos Personales, comuníquese con nuestro correo electrónico privacyissues@sedgwick.com. Sedgwick responde a las quejas tan pronto como sea posible y, en todos los casos, dentro de los plazos establecidos por la ley.

We take steps to keep your Personal Data accurate and up to date. If you reside in Russia, please contact us above if you would like any additional information or if you would like to access the Personal Data that relates to you. If you believe that any data is incorrect, you may request that we either correct or delete the data.

We take steps to keep your Personal Data accurate and up to date. If you reside in Qatar, please contact us above if you would like any information about the data we hold that relates to you, or if you would like to access, correct, delete, or opt-out of providing data, where applicable.

نتّخذ الخطوات اللازمة للحفاظ على دقة بياناتك الشخصية و تحديثها بإستمرار. إذا كنت تُقيم في قطر، يُرجى الاتصال بنا أعلاه إذا كنت ترغب في الحصول على أي معلومات عن بياناتك التي نحتفظ بها، أو إذا كنت ترغب في الوصول إلى البيانات المقدمة أو تصحيحها أو حذفها أو إختيار عدم تقديمها ، حيثما ينطبق ذلك.

Sometimes we must process your Personal Data in order to provide the Services. Such processing may include transfer to a third country, such as the United States. Sedgwick takes steps to keep your Personal Data accurate and up to date.

If you reside in South Africa, you have the right to:

- know whether Personal Data is being collected and/or access data we have collected;

- request correction or destruction of that data;

- object on reasonable grounds to the data's use for direct marketing; and

- not to be subject to automated decision making.

You also have the right to contact the Information Regulator if you believe that any of your rights this title are violated. For more information, please visit http://www.justice.gov.za/inforeg/.

Some data that we collect is mandatory for us to provide the Services. On other occasions, you may have a choice regarding whether to provide data, and we may inform you of such choice at the point of our collection.

1. Access Requests

Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in South Korea, you may request access to, and modification, opposition and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described in this Privacy Notice. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

2. Method and procedure for the destruction of Personal Data

Sedgwick retains your Personal Data for long as needed to provide you the Services and/or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal Data is destroyed when it is no longer necessary for these purposes.

3. How to Contact Us

If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us a privacyissues@sedgwick.com.

당사가 수집하는 일부 데이터는 서비스 제공을 위해 의무적으로 수집해야 합니다. 그 외 경우에는 데이터 제공 여부를 선택하실 수 있으며, 당사가 데이터를 수집하는 시점에 해당 선택 가능 여부를 알려드립니다.

1. 데이터 접근 요청

Sedgwick은 귀하의 개인 데이터를 정확하고 최신의 상태로 유지하기 위한 조치를 취합니다. 대한민국에 거주하시는 경우, 당사가 귀하에 관해 수집한 개인 데이터에 대해 접근, 수정, 이의제기 및 삭제를 요청하실 수 있습니다. 귀하의 개인 데이터에 접근하시려면 본 개인정보보호 고지에 설명된 바에 따라 당사에 문의하십시오. 해당 법률에 따라, 당사는 본 서비스에 대해 수수료를 청구할 수 있으며, 법률에서 규정하는 시간 내에서 합당한 요청에 가능한 신속히답변해 드립니다.

2. 개인 데이터 폐기 방법 및 절차

Sedgwick은 귀하에게 서비스를 제공하는 데 필요하거나, 당사의 법적 의무를 적용하고, 분쟁을 해결하며, 당사 계약을 시행하는 데 필요한 기간 동안 귀하의 개인 데이터를 보유합니다. 개인 데이터는 이러한 목적을 위해 더 이상 필요하지 않을 때 폐기됩니다.

3. 당사 연락처

당사가 귀하의 개인 데이터를 취급하는 방법에 대한 질문, 의견 또는 우려 사항이 있는 경우, privacyissues@sedgwick.com으로 당사에 문의하실 수 있습니다.

If we process your data while you are located in Taiwan, you may have the right to:

1. request for a review of the Personal Data;
2. request to make duplications of the Personal Data;
3. request to supplement or correct the Personal Data;
4. request to discontinue collection, processing or use of Personal Data; and
5. request to delete the Personal Data.

We will only retain applicable data as long as necessary for completing the Services or for legal compliance, and in some cases, we may be required to process your information to complete the Services. We process data based on the right to process data that does not injure your rights and interests.

我們處理您的資料時，如您位在台灣，則您可能擁有以下權利：

1. 要求查閱個人資料；
2. 要求複製個人資料；
3. 要求補充或訂正個人資料；
4. 要求中止蒐集、處理或使用個人資料；及
5. 要求刪除個人資料。

我們僅會在完成標的服務或法律遵循所必要之期間內保留相關資料，而且在某些情況下，我們可能必須處理您的資訊才能完成標的服務。我們係基於不會損害您的權利及利益之資料處理權利，進行資料處理。

We take steps to keep your Personal Data accurate and up to date. If you reside in Trinidad, you may request access to, deletion, or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us at the address listed above or email us at privacyissues@sedgwick.com. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have further complaints, you can contact government agencies.

By using the Services you consent to the collection, use and transfer of your Personal Data as outlined in this Privacy Notice. Further, Personal Data collected will be shared as outlined in this Privacy Notice.

1. Information Security

The Personal Data shared with Sedgwick will be protected using technical and organizational measures designed to protect your information against unauthorized access, theft, and loss as required by article 12 of the Law on Protection of Personal Data no. 6698.

2. Personal Data accuracy

Sedgwick takes steps to keep your Personal Data accurate and up to date. You are responsible for the accuracy of the information you have provided to Sedgwick, and you understand that doing so is important in terms of exercising your personal data rights under the Law on Protection of Personal Data no. 6698 and other applicable legislation.

3. Access requests

If you reside in Turkey, you may request access to, and modification, opposition and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us through our through email or in writing. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.

4. Data retention and destruction

When you delete your account and/or when Personal Data is no longer needed to provide the Services or to comply with our legal obligations, resolve disputes, and enforce our agreements and/or the retention period under applicable law has expired, your Personal Data may be anonymized and continued to be used in that form.

We take steps to keep your Personal Data accurate and up to date. If you reside in Ukraine, you may have various rights connected with the processing of your Personal Data. To access your Personal Data, please contact us at the address listed above. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. Rights related to the processing of your Personal Data may include the right to:

• know about the location the data base of Personal Data which contains your Personal Data;
• receive the information concerning the conditions of your Personal Data;
• know whether his/her Personal Data is stored in a respective database base;
• reject processing;
• change or destroy of Personal Data, if such data is processed illegally or are inaccurate;
• stop illegal processing and accidental loss, destruction, damage due to misleading uses or uses that may cause reputational harm;
• lodge complaints regarding the processing to applicable government authorities or courts;
• If data is processed according to consent, make reservations to restrict the right to process his/her Personal Data;
• withdraw consent to Personal Data processing;
• be informed of the procedure for automated processing of Personal Data; and
• be safeguarded against an automated decision having legal implications for the person.

We will use our best efforts to respond to any request made here under within 30 days.

If you reside in the United Arab Emirates, your use of the Services signifies your consent to the following:

• You affirmatively waive your material privacy rights under applicable laws;
• Sedgwick may disclose any information you provide us, including information you may consider private; and
• Sedgwick is not liable for any publication of information you provide us, including information you may consider private.

Please do not use the Services if you disagree with any part of this Privacy Notice.

Click here to view our policy in English.

The list below summarizes our collection, use, and disclosure of personal data. To the extent that there is any conflict between this list and other sections of this Privacy Notice, this list shall prevail.

For these types of personal information collected:

• Identifiers (e.g., name, e-mail, postal address, and phone number)
• Demographic information
• Employment information
• Education history
• Sensitive information such as government identifiers
• Financial information and account details
• Geolocation information
• Commercial information (e.g., travel history)
• Photos and videos
• Criminal history
• Telephone recordings

Whose source is: You provide directly to us, such as during the claims process or through a customer satisfaction survey, and from business partners such as insurers.

Collected and used with the purpose of: Manage your claim and related disputes; Make decisions about claim assessment, processing and settlement; Train employees; Prevent fraud; Conduct surveys; Manage our business operations including legal compliance; Resolve complaints; Establish and defend legal rights.

This Information is Disclosed for a Business or Commercial Purpose Personal information is shared with these categories of Third Parties (which does not include service providers): Partners in our industry such as reinsurance brokers, appointed representatives, distributors, financial institutions and securities firms.

Personal information collected via Website Browsing Activity, including web tracking technology such as browser cookies, flash cookies, and web beacons is used for business and commercial purposes of website functionality, customization and security. We provide this information to third parties that help us maintain and improve our websites. We also use session replay/screen capture tools to better understand our users’ needs and to optimize our websites and the end user experience. Those parties use cookies to track users’ activity on the website (i.e., to learn how you use and navigate the services).

How long we retain your information
We retain personal data to achieve the purposes for which the information was collected. In certain cases, we may need to retain personal data for purposes required under applicable law, for tax or audit purposes, or for other purposes permitted under law.

US STATE PRIVACY RIGHTS (effective January 1, 2023)

Data Subject Rights

This portion of our Privacy Policy advises certain US residents of rights under current state privacy laws and how to effectuate those rights by communicating with us. Please customize your data preferences or direct any rights requests or additional questions you may have regarding this Privacy Policy here or privacyissues@sedgwick.com or by regular mail to ATTN: Privacy Office 8125 Sedgwick Way, Memphis, TN 38125 or by phone at 800-625-6588.

If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification.

Right to Deletion of Personal Data
You have the right to request the deletion of personal data. Sedgwick may not delete some or all requested personal data as allowed or required by applicable law.

Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices
You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive a copy of the specific pieces of personal data that we have collected about you. You may request that copy in a “portable” format.

You may also request to receive:

• the categories of personal data that we have collected about you,
• the categories of personal data that we have disclosed for a business purpose,
• the categories of sources from which we collected the personal data,
• our purposes for collecting that personal data, and
• the categories of parties with whom we share your personal data.

Right to Opt-Out of Sale
We do not sell your claims-related personal information in exchange for monetary consideration.

You can use our cookie preferences tool located in the cookie banner or at the bottom of the site to see an up to date list of the third parties collecting information on our sites. Those third parties may use your personal information to optimize our online properties, market our services, and manage their own platforms.

You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing.”

We do not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.

The only categories of information that we may have sold or shared are online identifiers and similar information about you as a web browser. Such “selling” or “sharing” is conducted solely to provide and improve our websites.

You may opt-out of sale though two methods, first by sending us a Global Privacy Control signal or through the web form linked below.

Other Opt-Outs
You may have the right to opt out of the processing of your personal data for purposes of: (1) targeted advertising or (2) automated decision-making or profiling in furtherance of decisions that product legal or similarly significant effects concerning you. The right to opt-out of automated decision-making does not apply to certain circumstances, such as processing for legal compliance, exercising or defending legal rights, and/or to offer our claims processing services.

You may opt out of targeted advertising through our cookie preferences tool, available -in the cookie banner or link located at the bottom of the website page.

Right to not be Discriminated Against for Exercising Rights
We do not discriminate against you for exercising any rights, such as the access and deletion rights described above.

Right to Correction
You have the right to correct inaccurate personal data that we maintain about you.

Sensitive Personal Data
We do not use or disclose your sensitive personal information (e.g., information about your health or ethnicity) outside of limited purposes. Such purposes include, for example, for legal compliance, exercising or defending legal rights, and/or to offer our claims processing services. As we only use sensitive personal information for those critical purposes, you do not have the right to opt in or opt out from our use and disclosure of such sensitive information.

Global Privacy Control and Do Not Track Signals
We respond to the Global Privacy Control and Do not Track signals for consumers. Please go here to learn how to set up the Global Privacy Control: https://globalprivacycontrol.org/.

Right to Appeal
If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing privacyissues@sedgwick.com.

We take steps to keep your Personal Data accurate and up to date. If you reside in Vietnam, Please let us now if you would like to access, correct, update, or delete Personal Data that we hold about you. To access your Personal Data, please contact us at the address listed above or email us at privacyissues@sedgwick.com. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.