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Brand protection

Protecting your brand and your peace of mind.

Brand and reputation are your most valuable and vulnerable assets. They embody and encapsulate everything you do, and your customers expect. Protecting your brand against legal, financial, regulatory and operational threats arising from product recalls and other in-market incidents is essential.

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How recall ready are you?

Facing a product recall, or need support to become recall ready?

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Protecting brands during product crises

You are the expert in getting your product to market.

Once there, ‘in-market’ risks and challenges increase exponentially. Defective products not only pose a serious safety risk to the public but can also cause significant financial and reputational damage.

Sedgwick’s best-practice product recall, remediation and customer retention solutions help mitigate those risks — enabling you to better manage the pressing events that inevitably arise when such major business disruptions occur.

As the regulatory landscape becomes more robust, supply chains grow more complex and customer expectations grow, companies need to better manage risks before, during and after product crises to minimize their impact and protect ongoing value.

Whether you need scalability in your in-house capabilities or a complete product recall solution — from planning through product disposal and close-out — you can count on Sedgwick.

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Our solutions

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Product recall

Product recalls impact thousands of companies every year – putting people and brands at risk. If managed poorly, a product recall can have devastating consequences on your reputation, market share and bottom line.

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Fixing products in the market is no simple matter. If mismanaged, corrective actions become sizeable and expensive. Effective remediation programs demonstrate your commitment to product safety and customers.

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Customer retention

When a company falls short of its promise, or customer service slips, there’s nothing more damaging to its reputation. Our retention programs uphold commitments to customers and transforms buyers into brand advocates.

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We protect businesses, their customers and our environment through best practice product recall, remediation and customer retention solutions.

Discover how our solutions can help protect your brand.

Trusted by the world’s leading brands and businesses

Sedgwick brand protection is the world’s leading product recall provider. Since 1995, we’ve managed 5,000+ of the most sensitive recall events, spanning 60+ countries and 50+ languages.

25+ years of experience
5,000+ product recall and in-market remediation programs
60+ countries
50+ languages

Protecting brands across industry

Sedgwick has partnered with the world’s leading brands and businesses across industries to prepare for and manage in-market product recall and remediation challenges.

Discover how we protect the leading brands in your industry

Progress through partnership

We combine our decades of experience with expertise from leading insurers, in-house legal teams and outside counsel, industry groups, and regulators. Together, we effectively resolve any business and product crisis.

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Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901