The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. – predated th…

If we’ve learned anything from the past few years, it’s to expect the unexpected. Illness can strike at any moment. Accidents happen. Flights are delayed or canceled without warning. Luggage might not arrive at its intended destination. Supply chain …

Every 10 to 12 minutes. That’s how often we, on average, reach out to grab our smartphones each day. Whether we do so consciously or subconsciously, it equates to between 80 and 110 daily touches of our devices. Smartphones have transformed the way w…

The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…

Amid global uncertainty and to meet future demands, major investments have been allocated to renewable energy, including wind power. According to the 2021 Global Wind Report, energy supplied by wind has tripled in the last 10 years and is projected t…

A core principle in risk services, one of the most effective ways to support employee safety and well-being and control workers’ compensation costs is to prevent on-the-job injuries from occurring in the first place. A population group that presents …

The pandemic encouraged many workers to reconsider their priorities and attitudes toward their professional and personal lives. As a result, employers were given a unique opportunity to gain insights about how to support their employees. Across indus…

In the aftermath of a disaster event like Hurricane Ian, organizations tend to think about damage in terms of drying carpet, removing drywall, mitigating mold, and making sure the building is structurally and environmentally safe for the rebuilt that…

More than one year ago, heavy rainfall caused widespread flooding in Westport, New Zealand. Swollen rivers burst their banks, and floodwaters cascaded right across the Buller District — damaging properties, roads and surrounding farmland. More …

Foreword by Chris Harvey, SVP client services at Sedgwick: Welcome to the latest edition of spotlight. Spotlight is our way of sharing insight and perspective from our strategic partners across industries on safety issues that have the potential to …

Germans bracing for the cold winter are scrambling for heat alternatives. Many older apartments in Berlin still have century-old heating methods despite other buildings having switched to central heating. Burning wood can generate creosote, a toxic, …

The ‘war for talent’ has become one of the most talked-about topics for organisations in every sector. As loss adjusting firms seek to replace top talent who have left due to retirement, higher pay, or a change in career altogether — the questi…

The statistics regarding drug use among the American workforce are alarming. An estimated one in 12 U.S. workers has a substance use disorder (SUD), and more than half of all adults diagnosed with an SUD are employed full-time. Many more members of t…

It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…

Staffing demands are top of mind for employers around the world and across all industries. How do we support claims examiners as case load increases, especially during a time when attracting and retaining talent is so difficult? Many employers have e…