Pharmaceutical

Pharmaceutical product recall management

Effective product recall management requires immediate access to pharmaceutical distribution lists in order to reach vast networks of retailers, pharmacies, medical providers and — most importantly — patients. Unfortunately, many manufacturers have gaps in their distribution networks, which can delay their recall response.

The notification, retrieval, processing, storage and disposal of recalled products are complex undertakings that require effective management of risks to minimize impacts and protect the value across the business and in-market. Sedgwick’s brand protection solutions provide a quality-driven processing infrastructure that includes state-of-the-art security, segregated storage of recalled product, advanced product handling equipment, and the surge capacity to assist clients in all steps of the pharmaceutical product lifecycle.

Sedgwick’s brand protection experts know what it takes to manage pharmaceutical product recalls in a way that uphold your commitments to customers, supply chain partners, industry groups and regulators.

Over-the-counter drug recalls

Both over-the-counter drug manufacturers and retailers face the daunting task of notifying consumers during a product recall. The wide distribution and use of over-the-counter drugs complicate the logistics of their removal. Sedgwick’s global field team can help remove affected products from shelves with the speed and accuracy required by regulatory agencies. To meet operational challenges, our trained recall consultants offer critical drug recall services including on-site product effectiveness checks, notification services, product processing, secure storage facilities, and government-mandated preparedness planning.

Prescription drug recalls

Despite rigorous clinical testing and a stringent drug approval process, prescription drug recalls continue to occur. When a single oversight could lead to class action litigation, unprecedented fines or even imprisonment, pharmaceutical recalls have no margin for error. Sedgwick’s brand protection experts can handle a pharmaceutical recall or market withdrawal of any size. From satisfying complex regulatory guidelines to coordinating seamless notification and response, product retrieval, storage and ultimately, product disposition — our team is singularly qualified to navigate prescription drug recalls.

Our propriety product recall data management system enhances visibility, monitoring and tracking during each step of the recall lifecycle. Additionally, utilizing a central data repository helps manufacturers ensure timely and accurate compliance reporting to regulatory agencies. From planning and initiation through execution, reporting and termination — Sedgwick had unparalleled experience managing product recalls of all sizes for 17 of the top 20 global pharmaceutical companies.