Trusted by the world’s leading brands, Sedgwick has managed more than 5,000 of the most time-critical and sensitive product recalls in 60+ countries and 20+ languages, over 25 years.
How recall ready are you?
Facing a product recall, or need support to become recall ready?
Contact usIf managed poorly, a recall often wreaks devastating consequences on a company’s reputation, market share and bottom line.
The biggest costs of a product recall event are business interruption, loss of sales and reputational damage. Companies can mitigate these risks with a product recall management partner that brings scalability to the team and operations, freeing sales and customer management teams to manage their vital day-to-day responsibilities.
Sedgwick’s brand protection experts know what it takes to help companies uphold commitments to customers, supply chain partners, industry groups and regulators. With a 25-year history managing some of the most sensitive product recall challenges in the world, Sedgwick offers the resources and experience necessary to plan for and manage a product recall event, no matter the size, industry or location.
Sedgwick offers the resources and experience necessary to plan for and manage a product recall event.
When a product’s safety comes into question, timing is everything — particularly in the digital age when information and misinformation spread rapidly. Decisions need to be made quickly, but ill-judged ones can add cost and damage your reputation.
Product recalls are complex and can have serious consequences if mismanaged. The notification, retrieval, processing, storage and disposal of recalled products are complex undertakings that require proper management of risks to minimize impacts and protect your brand and reputation. The initiation of a product recall is not the time to learn about the many logistical, communications and compliance challenges in play. Prepare and practice your response now to be ready when crisis hits.
Want to know more?
Our recall index report offers expert analysis on the trends shaping safety regulations in your industry.
Download the indexWhether you need scalability in your in-house capabilities or a complete, product recall solution from planning through disposal and closeout, Sedgwick has the unmatched experience and resources that helps retain suppliers, reassure customers and protect the brand. Let us put our comprehensive suite of solutions to work for you.
Effective product recall planning and response requires a collaborative and multi-disciplinary approach that adapts to new circumstances. From proactive risk assessments and capability audits to the development of robust product recall plans and remediation procedures — Sedgwick’s brand protection experts work in partnership to protect the business, its customers and the environment, keeping the brand and bottom line safe.
With the proper planning and systems in place, a product recall is managed in a way that protects the brand, mitigates financial and legal risk and even increases customer loyalty. From creating sound crisis plans to conducting mock recalls and testing team readiness, our experts ensure planning efforts pay off in even the most complex scenarios.
When a product’s safety comes into question, timing is everything — particularly in the digital age when information and misinformation spread rapidly. Decisions need to be made quickly, but ill-judged choices can add costs and damage reputations. A strong response capability is vital in fighting the size of a product recall claim. A company that embraces crisis management and makes it part of its DNA is far less likely to suffer a major incident.
Leveraging our experience of managing more than 5,000 global product recall and remediation programs for some of the world’s leading brands, Sedgwick develops tailored in-market solutions to suit the business goals, specialized product needs, unique regulatory environment, and critical supply chain and customer base objectives. We have developed custom solutions for business challenges including brand integrity assessments, customer complaint handling and call center management.
Learn more about our product recall solutions.
Detailed and accurate recordkeeping is critical during a product recall. Not only is it expected by regulators as proof of compliance, but it also protects the company in the event of litigation. Correctly undertaken, recordkeeping and data management help companies make better decisions that ultimately help protect the brand.
Sedgwick’s proprietary product recall data management system enhances visibility, monitoring and tracking during each step of the recall lifecycle — from planning through closeout. By utilizing a central data repository, manufacturers have complete visibility while ensuring timely and accurate compliance reporting to regulatory agencies.
Learn more about our compliance and regulatory reporting solutions.
Customers and regulators have high expectations when it comes to the details of communicating a product recall. Speed is critical, especially when safety is on the line. When it comes to protecting the brand and retaining customers, that communication must also be clear, concise, accurate and delivered via the preferred or most effective channels.
Sedgwick’s brand protection experts create and execute product recall notification programs to ensure regulatory compliance, accurate data management and effective customer and stakeholder engagement. We offer a range of compliance solutions to help businesses in this time-critical stage — from best practice rapid recall and remediation SaaS and portal solutions, to end-to-end managed services that ensure in-market challenges are remedied quickly and efficiently. These solutions can also be used to expeditiously launch and manage product withdrawals, product safety alerts and other corrective action programs — keeping stakeholders updated through smart reports, insights and analyses.
Learn more about our product recall notification and action solutions.
Open communication with customers is always important, especially in time-critical and complex product recall situations. Now more than ever, people demand more than answers. They want a personal connection and service on their terms and through their preferred communication channels, whether it be by phone, email, SMS or social media.
Sedgwick’s brand protection experts quickly establish professional call center teams and deploy experienced field forces to find and remediate impacted products, all while keeping meticulous records protecting the company in the event of regulatory investigations or litigation. Our call center solutions redefine the customer experience through integrated multi-modal communication programs and data management services that protect the brand and foster increased customer loyalty.
Learn more about our multi-channel communication and data management solutions.
Removing affected product from store shelves, the supply chain and directly from consumers’ homes is a complex task. Protecting brands during this step of the recall process requires detailed recordkeeping, quick execution and assurance that affected products are removed and isolated while nonaffected product remain on shelves.
Sedgwick’s brand protection solutions provide worldwide, end-to-end removal, processing, storage and destruction of impacted product — from a single unit under investigation to a full-scale recall — ensuring compliance and maintaining your daily business operations. This includes logistics and infrastructure support, such as data management, regulatory documentation, state-of-the-art security, complete return integrity and the surge capacity to handle the influx of product until the final event closeout.
Learn more about our product retrieval and processing solutions.
Without careful planning and execution, too many product recall programs not only grow in size and cost but ultimately fail to achieve their primary objectives of protecting your business and customers.
We work with clients to determine the right solution and then implement it – whether issuing reimbursements or coupons, gift cards, fulfilling replacement products, managing repairs, or handling software updates.
We can execute these remediation actions anywhere in the world, no matter the size and scope of the event. Every interaction is designed with the customer in mind, and every action documented to help protect customer retention, brand reputation and bottom-line results
Learn more about our repair, replacement, remedy and reimbursement solutions.
Disposal of recalled product is one of the last steps in the product lifecycle, but when the product is the responsibility of the manufacturer — possibly because of a market withdrawal or recall — this step is no less important than the ones before it. Each industry and product type must follow a unique set of regulations and products that are sold globally face an even more complex regulatory environment. Other factors that need to be taken into consideration include cost, long-term liability, compliance and conservation.
Sedgwick’s brand protection solutions ensure the disposal of hazardous and non-hazardous products in compliance with local and national laws and offers numerous environmentally conscious recycling and repurposing options. Equally important, we help ensure affected products are permanently removed from the supply chain and can provide certified destruction whenever it is required.
Learn more about our recycling, repurposing and disposal solutions.
Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.
U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901