Trusted by the world’s leading brands, we’ve managed more than 5,000 of the most time-critical and sensitive remediation programs including market withdrawals, reverse logistics and supply chain management.
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Contact usThat’s why companies are often remembered more for how they handle an in-market challenge than for the problem itself.
Any time you need to respond to a product safety or quality issue, you face operational, regulatory, litigation and reputational risks. Effective product remediation programs are essential to quickly restoring operations to normalcy, retaining suppliers and customers, and maintaining market share.
Sedgwick’s brand protection solutions resolve a range of in-market issues that include countless product challenges. This includes repairing connected devices that pose a cybersecurity risk, fixing products under warranty, withdrawing expired product from the market, or retrieving, storing, and disposing of hazardous materials.
Sedgwick’s solutions resolve a range of in-market issues that include countless product challenges.
Defective, damaged, out-of-specification and violative products can cause significant financial and reputational damage. Without careful planning and execution, even the most ordinary in-market action can create irreparable reputational damage and lead to legal action or regulatory enforcement.
Wherever the product is in market, Sedgwick’s brand protection experts know what it takes to protect the brand by upholding commitments to consumers, customers, supply chain partners, industry groups and regulators.
Whether you need scalability in your in-house capabilities or a complete remediation solution from planning through closeout, Sedgwick has the unmatched experience and resources that helps retain suppliers, reassure customers and protect the brand. Let us put our comprehensive suite of solutions to work for you.
While these events often occur in response to a minor violation that would not be subject to legal action, an ineffective market withdrawal can cause frustration and disruption throughout the supply chain.
The notification, retrieval, processing, storage, reimbursement, replacement and disposal of withdrawn products require effective management to minimize business impacts and protect market value.
Every day, we help companies manage a wide range of in-market business and product actions, such as normal stock rotation practices, routine equipment adjustments and repairs. We develop tailored market withdrawal solutions and programs for each company’s unique business requirements, product needs and reputational risks.
Learn more about our market withdrawal solutions.
Improving or repairing products in the market is no simple matter. These actions become more challenging when the product requires an on-site inspection, repair, modification, adjustment, labeling change, disposal or destruction - without its physical removal to another location.
The reasons for such actions are many and the risks are vast. In-market remediations can often be inconvenient, confusing and frustrating for customers – leading to uncomfortable, or even adversarial, conversations and interactions. Leveraging our experience of managing more than 5,000 of the most sensitive product recall and remediation programs, we develop tailored in-market solutions to help mitigate these challenges.
Learn more about our product repair and adjustment solutions.
Keeping products safe and working after they enter the market is critical to customer satisfaction and retention. We work with leading manufacturers across industries on product updates, upgrades and warranty work - including part replacement and customer call center support for concerns related to everything from normal wear and tear, to questions about product quality and safety.
We ensure customers receive timely updates and upgrades, which in turn protects retention, brand reputation and bottom-line results.
Learn more about our update, upgrade and warranty solutions.
When a cybersecurity or privacy incident is discovered and confirmed, it triggers a number of actions, from regulatory reporting, through forensic investigation, to incident notification and threat mitigation. Whether you need support managing your cybersecurity / data breach incident notification, or Internet of Things (IoT) product repairs, we understand the risks and sensitivities associated with such situations.
Learn more about our cybersecurity notification and IoT repair solutions.
Companies are well equipped to get a product into the market, but getting it back is a more challenging proposition. Regardless of where a product is in-market, we work with all parties to ensure reverse logistics and supply chain management, whether to conduct repairs, mitigate risk, or simply allow a company to reclaim product value.
Having managed more than 5,000 in-market incidents, we have the experience of coordinating complex product retrievals across 60+ countries, from distribution centers, service hubs, retail stores and consumers’ homes.
Our reverse logistics and infrastructure support also includes data management, regulatory reporting, state-of-the-art security, complete return integrity and the surge capacity to handle the influx of product until the final event close-out.
Learn more about our global reverse logistics capabilities.
Ensuring products are quickly removed from market and compliantly stored, recycled, repurposed or disposed of can be a sizeable and expensive undertaking if not handled effectively.
Each industry and product type must follow a unique set of regulations, and products that are sold globally face an even more complex regulatory environment.
We ensure that hazardous and non-hazardous products are stored and disposed of in compliance with local and national laws and offer numerous environmentally conscious recycling and repurposing options.
We help ensure affected products never make it back to the supply chain and can provide certified destruction whenever it is required.
Learn more about our regulated storage and disposal solutions.
Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.
U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901