Industries

New technology will be a significant driver of product crises in the future. In addition to product recalls, companies increasingly face risks related to data security and privacy concerns, cyberattacks and lithium-ion battery risks. This is all in addition to the unknown threats that accompany innovative but largely untested advances in artificial intelligence, nanotechnology and biotechnology. These evolutions in technology will also raise troublesome questions around liability and insurance.

With technology becoming an integral part of a growing number of products, even the most rigorously tested of product recall plans should be subject to continual review. Processes should reflect more than just product offering, they should also now account for the evolving technologies embedded within them.

Find out more about how we support the technology sector with product recall, remediation and customer retention programs.

Product recall and remediation programs have increased by 10% year-over-year for the past five years, driven by stricter product safety regulations, advances in testing/identification of new pathogens and increasing technology dependencies. Recalls due to software faults have risen by 37% in the past year and are expected to increase with further digitization of the industry. The industry will see continued product-related challenges as innovation accelerates.

When medical devices put patients at risk, swift action becomes critical. In addition to patient health, medical device recalls can have a devastating impact on a company’s brand and bottom line — leaving you open to regulatory action and litigation.

With a 25-year track record of successfully protecting medical device companies, Sedgwick’s brand protection experts are here to support in the development, enhancement, testing and execution of recall and remediation plans.

Find out more about how we support the medical device sector with product recall, remediation and customer retention programs.

According to the U.S. Food and Drug Administration and the U.K. Medicines and Healthcare products Regulatory Agency, drug recalls have continued to increase year-over-year by more than 10%, mostly due to mislabeling, technological advances in testing, and unintentional cross-contamination. As regulators become more collaborative in their oversight activities, increases in product recalls and enforcement actions will inevitably follow. Likewise, with independent labs, pharmacies and academic institutions taking a larger role in monitoring product safety and quality, the risks to pharmaceutical brands and reputations will increase.

Sedgwick’s brand protection solutions combine industry-leading planning and implementation processes with proven tools and expertise to enhance the speed and effectiveness of any pharmaceutical product recall, retrieval or in-market product challenge.

Find out more about how we support the pharmaceutical sector with product recall, remediation and customer retention programs.

Product recalls and remediation programs are increasing in size and number — predominantly driven by the increasing complexity of global supply chains, concentration of certain components across a smaller number of suppliers and tougher regulations. As recalls become more frequent, a ‘ripple effect’ is emerging where a single component recall can impact numerous manufacturers, brands and countries — causing reputational damage and large financial losses up and down the supply chain.

Sedgwick’s brand protection experts help you evaluate and plan for supply chain risks and protect your business and your customers from the reputational and brand damage that can follow a product recall or quality-driven crisis.

Find out more about how we support the industrial sector with product recall, remediation and customer retention programs.

Automotive product recalls and remediations can have a substantial impact on all elements of the supply chain, from small parts manufacturers to the consumer. The implications of a recall range from loss of reputation to significant, potentially fatal financial loss. According to the National Highway Traffic Safety Administration (NHTSA), recalls have been increasing 10% year-over-year, which means that for every new car sold, approximately three cars are recalled.

As companies share product platforms and supply chain partners, a single recall event will likely impact multiple manufacturers and models. The technological shift toward electric vehicles (EVs), autonomous mobility and connected vehicles will also create further in-market challenges.

Sedgwick’s brand protection experts work with the world's top automakers to manage automotive recalls, reacquire vehicles, conduct on-site quality audits and drive new business through innovative data-driven marketing.

Find out more about how we support the automotive sector with product recall, remediation and customer retention programs.

Manufacturers, wholesalers and retailers of a wide range of consumer products — from exercise equipment and electrical appliances to toys and children’s clothing — can be left in ruins if they fail to manage a product recall or remediation well. The costs of a recall or remediation event can be sizeable, but effective planning and event management help minimize the long-term financial impact by protecting the brand and reputation.

Proven consulting and execution strategies delivered by Sedgwick’s brand protection experts help ensure that retail and consumer product concerns are managed with a focus on regulatory compliance, customer satisfaction and retention, and brand protection.

Find out more about how we support the retail and consumer products sector with product recall, remediation and customer retention programs.

Regulatory scrutiny is increasing around the world in response to a number of high-profile product recalls and rising consumer expectations. Authorities are far more proactive after a number of fatal outbreaks, with health officials in some jurisdictions pushing for immediate action rather than wait for test results and science to lead the way. At the same time, food manufacturers face increased scrutiny and enforcement for food safety issues including undeclared allergens, toxins, manufacturing errors, mislabeling or unintentional cross-contamination and environment contamination.

When food safety is on the line, growers, processors, manufacturers and distributors rely on Sedgwick’s comprehensive consultancy, infrastructure and industry-leading expertise to remove products from shelves and worries from consumers’ minds.

Find out more about how we support the food and beverage sector with product recall, remediation and customer retention programs.