Sedgwick’s brand protection experts work with nine of the world's top 10 automakers supporting product recalls, in-market remediations and aftermarket retention programs.
How recall ready are you?
Facing a product recall, or need support to become recall ready?
Contact usThe implications of a product recall range from loss of reputation to significant, potentially company-ending financial loss.
The automotive industry is extraordinarily safety conscious, meaning a large proportion of product recalls and remediations in the sector are precautionary. That trend has resulted in an increasing number and size of recalls. These are driven by factors such as automotive engineering becoming more complex with a faster speed-to-market, leaving outsourcing of research and development to first and second-tier suppliers, less time for product testing and increasing cost pressures.
As more companies move to modular designs, common product platforms and supply-chain partners, it becomes more likely that a defect on a single module or component will affect multiple vehicle platforms. The technological shift in the automotive industry towards electric and autonomous mobility will create further in-market challenges.
Automotive product recall management
Sedgwick’s brand protection experts work with the world's top automakers supporting all aspects of their reacquisition, product recall, market withdrawal, data cleansing and analytics, funds management and disbursement, and verification and inspections programs. Manufacturers benefit when internal resources are free to focus on the core business. Sedgwick’s brand protection team handles the rest.
In the event of a vehicle recall, quick and decisive action helps manufacturers maintain compliance with relevant regulatory agencies, while also protecting brand image, preserving customer relationships and controlling costs. Without the appropriate plan, expertise and people in place, a product recall event can cause irreparable brand damage.
With decades of proven product recall experience and global capabilities, Sedgwick’s brand protection experts help manufacturers skillfully navigate automotive regulatory complexities, reducing the burden on internal resources. Our specialized knowledge in the automotive industry helps clients manage critical product recall communications — ensuring a smooth and seamless process for our customers throughout the recall lifecycle.
Contact usWant to know more?
Find out more about our product recall management solutions.
Learn moreDefective, damaged, out of specification and violative products can cause significant financial and reputational damage. With a 25-year history of managing some of the most sensitive automotive remediation challenges in the world, Sedgwick offers the resources and experience necessary to plan for and manage an event, no matter the size or location. Our end-to-end automotive remediation solutions include:
When it comes to owner data, more isn't necessarily better. Accurate vehicle and owner information is crucial to effective remediations. Our proprietary data management practices offer automakers a best-in-class data set that can boost repair rates to protect the public and their brand while exceeding regulatory requirements.
Learn more about our remediation programs.
Learn moreFor vehicle owners who live far from the nearest dealer location, taking their vehicle in for a repair can be an inconvenience and easily put off. Making repairs more convenient helps raise repair rates while supporting dealers manage capacity challenges. Our technicians perform repairs in major metropolitan areas, auction yards and anywhere with a high number of VINs in need of repair.
Learn more about our remediation programs.
Sedgwick provides the industry’s most comprehensive automotive retrieval and disposal services, with an international network of field representatives that can respond quickly and efficiently to locations on a global scale.
Learn more about our remediation programs.
We provide global, end-to-end services for the removal, processing, storage and return or destruction of vehicles and their parts – whether retrieving a single component for investigation or remanufacturing, recovering an entire vehicle, or refurbishing returned vehicles for future use. This includes full reverse logistics and infrastructure support for commercial, warranty or end-of-use returns.
Learn more about our remediation programs.
We ensure damaged, defective and obsolete vehicle parts are disposed of in compliance with local and national laws and offer numerous environmentally conscious recycling and repurposing options. This includes hazardous waste disposal associated with airbags, batteries, chemicals, seatbelt tensioners, modules and more.
Learn more about our remediation programs.
No matter the cause, every buyback involves complex financial transactions, logistics and regulatory compliance. Our experts work with owners to resolve their issues before they escalate, delivering major cost savings.
We are able to manage vehicle reacquisitions from start to finish using our expertise in the wide range of local laws that govern auto buybacks. Our industry-leading, highly automated system makes the process as smooth and efficient as possible, helping mitigate legal risk.
Learn more about our remediation programs.
Warranty and settlement programs are often viewed as cost centers incurring increased expenses during a product recall. But managed effectively, these programs can be the best tool to engage customers, ensure consumer satisfaction, drive loyalty and protect the brand during crisis.
Sedgwick assists automakers in all aspects of warranty and settlement reimbursement including claim submission, document validation, customer care, funds disbursement, case resolution, and audit reporting – all while ensuring compliance with applicable settlement requirements.
Learn more about our remediation programs.
Data management and record-keeping are critical to effective customer engagement, compliance and risk mitigation during every recall. But the process becomes more complicated when warranty and settlement claims are involved. Sedgwick’s electronic claim and case management services are designed to integrate seamlessly with our customers' systems and processes. Through a customized web portal, vehicle owners and settlement coordinators can communicate electronically about claim status, documents, funds disbursement, case diary and vehicle owner information, streamlining the claim process.
Learn more about our remediation programs.
Engaging and retaining customers and supply chain partners
The customer experience is a leading indicator of both current and future brand loyalty. A consistently high standard of service delivered across all platforms is essential to a good customer impression and strong brand. An intelligent communication process provides insightful and actionable feedback, quickly identify issues, and give companies the opportunity to implement remedies.
Call center support for customer and partner retention
Sedgwick’s brand protection solutions offer a diverse, integrated suite of automotive communication services that give customers immediate, concise and helpful information through all relevant channels — including multilingual call centers, click-to-call and web chat. Each call center program is created with customer engagement and retention in mind. By ensuring a single point of contact, Sedgwick’s brand protection experts build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.
To further increase profitability, successful automotive OEMs invest in strategic data-driven marketing programs that utilize robust insights, detailed segmentation, and statistical models to drive business growth. Sedgwick’s brand protection suite of data-driven automotive marketing services includes lead generation, predictive marketing, customer loyalty programs and customer satisfaction monitoring.
Contact usWant to know more?
Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.
U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901
