From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

Landowners, developers, local authorities and government agencies can’t ignore the evidence of increasing flooding incidents. Nor can they abrogate responsibilities to insurers for the subsequent costs. The challenges related to flood claims and righ…

Risk management is not merely a professional specialty; it’s a basic human instinct. Every day, we all naturally evaluate and aim to minimize the danger to ourselves and others in a wide range of situations: crossing the street, purchasing a home, op…

It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. Despite …

For many public sector employees — including those with schools, municipalities, and utility districts — managing property losses may be just one responsibility of a much broader role. Imagine being a newly appointed school superintendent…

The global semiconductor shortage has plagued many industries and frustrated consumers for the best part of two years. To avert future shortages, the European Union (EU) has now joined the ranks of several countries in introducing legislation to shor…

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

Following a cyberattack, an organization can quickly lose access to critical assets and data. Similar to an incident involving ransomware, when malware spreads, organizations are faced with countless challenges from a claims perspective. There is evi…

As we enter the third calendar year of the COVID-19 pandemic, regulators are adapting to the “new normal.” As reported in our latest edition of the recall index report, product recalls rose by over a quarter (25.5%) across key European industries in …

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

The crystal ball for the remainder of 2022 shows us that trends around work from home, vaccine mandates and litigation are sure to evolve. How can employers prepare? Work from home: A game changer for employees with a disability Before the pa…

While regulators and business leaders enter the third calendar year of COVID-19, some new challenges are emerging atop the lingering supply chain and service issues brought on by the pandemic. The Biden administration continues to push for more consu…

Do you remember “The Twilight Zone” that aired on TV in the early 1960s? Its famous theme music instantly drew viewers into the world of the surreal. At the beginning of each episode, Rod Serling spoke of moving into another dimension of sight, sound…

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…