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Sedgwick connection

This is the voice of our experts. As we watch and respond to industry trends, we continue to find ways to help people, restore property, preserve brands, and empower performance. You can count on us to share ideas, offer support, bring the best of our global and local resources, and imagine what’s next.

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Please note: opinions expressed by blog contributors are their own and do not necessarily reflect the views and positions of Sedgwick.

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November 12, 2021
Ryan Gooley
recall consultant
A crackdown on counterfeit goods is on the way

Counterfeit goods have become increasingly problematic for the consumer product industry as more brands transition from traditional brick-and-mortar to online retail. The rise of counterfeit goods poses both a physical and financial threat, as they’r…

November 12, 2021 by Ryan Gooley, recall consultant
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
November 09, 2021
Mark Buckingham
recall advisor
The real fall out from fakes

With toys, clothing, medicine, motor parts and food all being pirated, the public is facing a growing global health risk when it comes to counterfeit products. Whilst fake goods often seem like an attractive bargain, they can be dangerous and hold li…

November 09, 2021 by Mark Buckingham, recall advisor
November 08, 2021
COVID-19 Australia update: Surprises in the detail of the Second Test Case Judgment

In most court decisions there can be surprises, and one could say that the decision of Jagot J in the Second COVID-19 Insurance Test Case had its own share of the unexpected. In reviewing the decision in the Second Test Cases, the aspects that relate…

November 08, 2021
November 04, 2021
Brian McDonald
ACII APCIP, head of fraud engagement
The challenge for commercial landlords amid COVID-19

Property investors and commercial landlords want and need tenants who will respect and occupy their units while paying the agreed rent on time. That’s a fact. If one tenant leaves, they maintain their investment — generally safe in the knowledg…

November 04, 2021 by Brian McDonald, ACII APCIP, head of fraud engagement
October 31, 2021
Diego Ascani
Chief executive officer, Australia
Evolving workforce challenges in Australia: Local needs and global solutions

With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen b…

October 31, 2021 by Diego Ascani, Chief executive officer, Australia
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
October 21, 2021
Kimberley Daley
Head of professional services Australia
Australia update: Business interruption policy response to COVID-19

Since the outbreak of COVID-19 in early 2020, there has been intense interest in the extent to which business interruption policies would respond to claims for business losses arising from COVID-19. In September 2020, Sedgwick published an extensive…

October 21, 2021 by Kimberley Daley, Head of professional services Australia
October 21, 2021
Meg Rothenberg
Director of premium audit
Agility in action: Communication changes in audit services

Regardless of your role, industry or expertise — the stress of the past nearly two years has changed the way we communicate. As our personal and professional needs evolve, it can take time to adjust to new technologies and methods of communicat…

October 21, 2021 by Meg Rothenberg, Director of premium audit
October 14, 2021
Andrew Berg
AVP, Operations
Mental health-related absence: Trends and predictions

Employee mental health is becoming a greater focus among business leaders as it can significantly impact organizational productivity and performance. Production demands, financial worries and chronic pain — not to mention the uncertainty around…

October 14, 2021 by Andrew Berg, AVP, Operations
October 05, 2021
Gary Gardner, BA CIP
Senior vice president, national sales
Canadian conversations: 3 challenges facing companies

As we kick off the RIMS Canada conference, we’re provided an opportunity to reflect on key claims trends. But with these opportunities comes challenges for many companies. Understanding what’s at play can help organizations operate more effectively a…

October 05, 2021 by Gary Gardner, BA CIP , Senior vice president, national sales
September 30, 2021
Leon Briggs
Head of property & national executive adjuster, Sedgwick Australia
Reflecting on the Mansfield earthquake

The Mansfield earthquake in Victoria, Australia brought back a decade of memories dealing with hundreds of claims worth billions of dollars in Christchurch. While Mansfield is not a similar crisis to Christchurch (New Zealand) or Newcastle (Australia…

September 30, 2021 by Leon Briggs, Head of property & national executive adjuster, Sedgwick Australia
September 28, 2021
Matt Walker
FDA regulations for AI/ML-based medical devices expected soon on heels of EU MDR

Following the lead of the European Union and Great Britain, the U.S. FDA has begun rolling out its action plan for regulating artificial intelligence/machine learning (AI/ML)-based software as a medical device. The United Kingdom’s Medicines and He…

September 28, 2021 by Matt Walker
September 23, 2021
Stewart Steel
Chief executive officer, Europe Middle East & Africa
BPO: A fresh vision

The global pandemic caused some organisations to take a closer look at their operating model. Many are pursuing a simplified, more agile and flexible business structure that empowers a fast, seamless response to changes in local or global market cond…

September 23, 2021 by Stewart Steel, Chief executive officer, Europe Middle East & Africa
September 22, 2021
Chris Harvey
VP, crisis solution
Pet food faces increased scrutiny as regulators hold manufacturers accountable

Research [1] has shown that many people prefer the company of their pets to that of their children. So it should come as no surprise that recent pet food recalls have angered pet lovers and spurred regulators to swift action. And of course, plaintiff…

September 22, 2021 by Chris Harvey, VP, crisis solution