A recent Supreme Court case will have wide-ranging implications for employers as it relates to religious accommodations. The ruling established a new standard for employers to meet if claiming that a requested religious accommodation would unduly bur…

The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …

This blog is the first installment in a series where our experts highlight the aviation industry’s challenges and trends. In part one, we discuss the people story. Stay tuned for the second blog focused on the property/liability claims story, which i…

Last year, Sedgwick acquired Direct Health Solutions (DHS), a leading specialist provider of employer-based telehealth solutions in Australia. In this blog, we are joined by Christina Wunder, who weighs in on the importance of effective risk manageme…

Across the auto industry, trends range from lengthy cycle times and high indemnity costs to inefficient repair processes. This can often mean having to make a dozen calls to solve each challenge. But what if carriers and third party administrators (T…

The marine insurance sector is a rather traditional business; we are not exactly known for being early adopters of innovation. Despite the tendency for slow adaptation to change, two factors are pushing the industry to begin thinking and operating di…

In the first eight months of 2023, the U.S. was hit by 23 separate billion-dollar disasters — the largest number ever recorded. In July, the earth experienced its hottest month in 174 years. We witnessed devastating floods in Libya, earthquakes…

A potentially groundbreaking meta-analysis of 176 studies was published earlier this year in the Cochrane Database of Systematic Reviews that assessed individual antidepressant medications and whether they proved effective in treating chronic pain in…

Earlier this year, professionals from all pockets of the claims industry gathered at the Louisiana Claims Association’s 29th Annual Education Conference & Expo in Baton Rouge. Attendees heard from claims representatives, insurance adjusters, third pa…

It is a time of rapid change in the energy sector. After years of steady transition to renewables, progress has accelerated recently, with policies such as the U.S. Inflation Reduction Act deploying significant amounts of capital to fund both the dev…

According to the Pew Research Center, millions of Baby Boomers are retiring each year — leaving critical gaps in the U.S. labor force. In this podcast, Katey Bey, head of global total rewards and Josh Smith, head of Americas CR & global head of…

Only 34 years ago, there were no laws to protect most disabled employees. In fact, as recently as 1989, a person could be fired by their employer because they were deaf, had an injured back or some other impairment that prevented them from doing thei…

The landscape of crisis and critical incident response within the claims industry is expanding. Where once teams managed cases almost exclusively involving the critically injured, new layers of care and response are emerging that address the “ripple …

Every 23 seconds, a fire department in the United States responds to a fire. In 2021 alone, U.S. firefighters responded to an estimated 1,353,500 fires. It is true the number of fires and fire deaths have decreased in prevalence since the 1970’s, but…

Discussions are common within the claims industry about the ins-and-outs of the workers’ compensation claims process and the importance of ensuring an injured employee’s case crosses the finish line to settlement. But between point A and point B, the…