The global automotive claims landscape is currently facing a range of significant challenges — the impact of electric vehicles (EVs), talent shortages among commercial drivers and repair technicians, product recalls and in-market remediations, …
Lisez ceci en français.After several difficult years, many of the logistical issues that have impacted global supply chains are starting to stabilize. However, cargo theft remains a concern. With persistent inflation and other economic pressures, the…
The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
The insurance industry is, of course, not immune to the tumultuous economic climate in which businesses are operating today. Carriers are feeling the adverse impact of the ongoing shocks on their brands, workforce and financial performance. During pe…
The frequency of CAT events is increasing. At home and around the world, we’re seeing more extreme weather — resulting in a record number of claims. The new year began with significant flooding events on both sides of the Pacific, specifically…
May is Building Safety Month, an international campaign to raise awareness about the importance of building safety and what it takes to create and maintain safe, sustainable and resilient structures. As building consultants for Sedgwick’s property so…
Insurance carriers are continually looking for ways to process claims faster without sacrificing quality and to improve the claims experience for their valued policyholders. Many have turned to the burgeoning field of insurtech but have encountered c…
While the word “yacht” may evoke images of leisure cruising and carefree living for many people, vessel owners know there is much to consider when it comes to protecting their maritime investment. This is particularly true for those who sail to, or k…
Not that long ago, the insurance industry, if not the business world, was rocked when Connecticut General and INA merged to form CIGNA. Today, mergers and acquisitions are a common everyday occurrence. Once an M&A announcement has been made publ…