As we wrap up 2023, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their resilience along the way. Employers, risk management and human resource professionals, brokers and c…
Following the COVID-19 pandemic, the Great Resignation staffing shakeup and other factors, workers are increasingly focused on what truly matters to them and what they deserve. And as the nationwide prevalence of mental health issues — particul…
The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
When you think about first responders, what image comes to mind? For many, it’s police, firefighters, paramedics or 911 operators. Those in the insurance industry may see loss adjusters assessing damage. Unless you work in our field, it’s unlikely yo…
Contributing experts: Jeff Byxbe, senior risk services consultant and Michael Dougherty, director, risk services As is expected for the tenure of a Democratic president, the U.S. Department of Labor’s Occupational Health and Safety Administration (…
The California Association of Joint Power Authorities (CAJPA) will host their fall conference September 12-15 in Lake Tahoe, California. This event is a space for over 1,000 pooling professionals from all across the state to connect with general mana…
September 5 is the International Day of Charity — offering a chance for organizations to increase and enhance social responsibility around the world, and to celebrate volunteerism and philanthropic activities. Our colleagues demonstrate every d…
The Disability Management Employer Coalition (DMEC) will host their annual conference August 14-17 in San Diego, California. As we come together for the event, Sedgwick’s focus is on helping clients and the broader industry imagine what’s possible wi…
People are the greatest asset to any organization. When it comes to supporting employees, companies must work toward creating and enhancing effective training programs. Employers are encouraged to rise to the challenge, but are often faced with obsta…
With clients, employees and investors placing increased emphasis on the role of corporate citizenship, the pressure is on for the enterprise community to develop strategies and deliver initiatives that showcase regard for a healthier planet and a mor…
As recently announced, I am stepping down from my position as CEO of Sedgwick’s international operations to pursue retirement at the end of this month. I have spent my entire 45-year career working in claims, and this industry has afforded me opportu…
If 2022 was the year of returning to work, 2023 is about keeping workers engaged. The global shift to remote work triggered by the COVID-19 pandemic may have shown us that employees can be productive without setting foot in an office, but both remote…
Every year on International Women’s Day, we come together to celebrate the social, economic, and cultural achievements of women — at Sedgwick and around the world. While there has been progress in terms of equity for women in the workplace, we …
Supporting an atmosphere of learning by offering ongoing professional development opportunities enables employees to keep their skills sharp, gain new proficiencies, and enjoy personal and professional growth. For employers, providing access to corpo…
In the U.S., February marks Black History Month, an annual celebration of the achievements of Black Americans and a meaningful opportunity to raise awareness of the central role of Black men and women in the history of our nation. Since 1976, every U…