Employee injuries, and even fatalities, are unfortunately a common occurrence in the United States. According to the Occupational Safety and Health Administration (OSHA), 5,190 workers — or an average of 15.03 per day — died on the job in…
Unplanned employee absences — whether due to on-the-job injuries, physical or mental health conditions, family care needs or personal circumstances — are on the rise. Hyper-targeted programs are emerging as an effective way to help employ…
It’s no secret that healthcare systems can be difficult to navigate. When care is associated with an injury or illness incurred on the job, the complexities of the workers’ compensation system may further compound the challenges. Many employers opt t…
A recent article discussed how workers are increasingly being asked/required by employers to work overtime. Meanwhile, those same employers are facing challenges when it comes to FMLA. While organizations reap some benefits when employees work beyo…
The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
This blog is the first installment in a series where our experts highlight the aviation industry’s challenges and trends. In part one, we discuss the people story. Stay tuned for the second blog focused on the property/liability claims story, which i…
The landscape of crisis and critical incident response within the claims industry is expanding. Where once teams managed cases almost exclusively involving the critically injured, new layers of care and response are emerging that address the “ripple …
It is a special time of year that parents look forward to, the start of a new school year. As teachers prepare their classrooms, this is a good a time for school districts and their human resource departments to review their Family and Medical Leave …
The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) recently announced a new national emphasis program to improve workplace safety in warehouses, processing facilities, distribution centers and high-risk retail establi…
Workplace culture has evolved beyond employees’ value lying solely in productivity; their whole selves and well-being matters, too. A sustainable work-life balance is critical to safeguarding well-being and improving the performance of workers. Now m…
Suffering a workplace injury can be a very stressful experience. Going from fully functional to incapacitated in the blink of an eye, combined with angst and uncertainty about the future, makes for a very difficult time for an injured worker. Adding…
The past couple of years have given rise to some significant workplace trends — a war for talent, demands for flexible work options and an increased need for mental health support. Typically, we hear about these issues from the employee perspec…
Absence utilization in the U.S. is at an all-time high. In January 2022, approximately 4.2 million employees worked part time because of illness, injuries, and other medical problems — the second highest percentage since data collection began i…
In many countries around the globe, June marks Pride Month, an annual celebration of the wide-ranging societal contributions made by individuals who are lesbian, gay, bisexual, transgender or queer/questioning (LGBTQ+). The timing commemorates New Yo…
As COVID-19 continues to linger and mutate three years after the emergence of a global pandemic, there’s still much we don’t fully understand about its impact — and critical issues are becoming more evident. Among the most problematic is long C…