As adjusters and claims handlers, we frequently encounter claims relating to alleged defects or failures of products or services. In addition to common law duties and bespoke contracts entered into, there is legislation to consider, depending upon wh…
Unplanned employee absences — whether due to on-the-job injuries, physical or mental health conditions, family care needs or personal circumstances — are on the rise. Hyper-targeted programs are emerging as an effective way to help employ…
The Family and Medical Leave Act (FMLA) offers leave with job and benefit protection to eligible employees for qualifying events. However, employers are not required to pay employees when they take leave under FMLA or similar leave laws. In response …
As we wrap up 2023, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their resilience along the way. Employers, risk management and human resource professionals, brokers and c…
Whether a company holds and acts in accordance with environmental, social and governance (ESG) principles is no longer a shiny bonus — it’s table stakes for many companies. Prioritizing ESG impacts reputation, influence and engagement with a va…
It’s no secret that healthcare systems can be difficult to navigate. When care is associated with an injury or illness incurred on the job, the complexities of the workers’ compensation system may further compound the challenges. Many employers opt t…
Remote work has increasingly become the norm — in fact, it is at an all-time high. Between 2019 and 2021, the number of people primarily working from home tripled from 9 million to 27.6 million. For many, it was unexpected just how strongly the…
A recent report from the U.S. Government Accountability Office (GAO) highlights the scope of unemployment insurance (UI) fraud during the COVID pandemic, when claims for supplemental government relief programs increased sharply. The total amount of C…
A recent article discussed how workers are increasingly being asked/required by employers to work overtime. Meanwhile, those same employers are facing challenges when it comes to FMLA. While organizations reap some benefits when employees work beyo…
This time of year, as part of Sedgwick’s annual season of giving campaign, our corporate giving strategy leads us to support an organization that is particularly meaningful to our company, colleagues and clients. As one way we’re teaming up for the g…
More than three years after many transitioned to working from home on account of the pandemic, employers are still trying to pinpoint where employees are most productive and how to optimize organizational performance. The COVID era gave rise to a var…
The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
This blog is the first installment in a series where our experts highlight the aviation industry’s challenges and trends. In part one, we discuss the people story. Stay tuned for the second blog focused on the property/liability claims story, which i…
The landscape of crisis and critical incident response within the claims industry is expanding. Where once teams managed cases almost exclusively involving the critically injured, new layers of care and response are emerging that address the “ripple …
Discussions are common within the claims industry about the ins-and-outs of the workers’ compensation claims process and the importance of ensuring an injured employee’s case crosses the finish line to settlement. But between point A and point B, the…