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December 27, 2023
Anne Brett
international data protection officer, Sedgwick
Safeguarding data, privacy and reputation: best practices in the AI era

As our world becomes more data-driven, safeguarding data and privacy has become a growing focus for businesses and the regulatory agencies that set industry standards. Last year, Gartner forecasted that by the end of 2024, 75% of the world’s populati…

December 27, 2023 by Anne Brett, international data protection officer, Sedgwick
Blog
December 07, 2023
Chris Occleshaw
recall consultant
European product recalls increase for fifth consecutive quarter

The number of European product recalls increased in the third quarter of 2023 for the fifth consecutive quarter, according to Sedgwick’s latest European Recall Index report. Across the five industries tracked in the report, there were 3,227 recalls i…

December 07, 2023 by Chris Occleshaw, recall consultant
Blog
November 23, 2023
Chris Occleshaw
recall consultant
Navigating the latest developments in AI regulation: what businesses need to know

Regulators, lawmakers and technology experts alike seem to agree on two things: artificial intelligence (AI) is an important piece of our future and it needs guidelines for its use. Across the globe, there has been a recent flurry of activity ranging…

November 23, 2023 by Chris Occleshaw, recall consultant
Blog
August 04, 2023
Chris Harvey
VP, crisis solution
Cybersecurity threats in the medical device sector

As technology rapidly evolves, cybersecurity has become indispensable in many industries. As the risk of cyberattacks infiltrates the healthcare industry, U.S. Congress is pressured to take action. As a range of medical devices — IV pumps, MRI …

August 04, 2023 by Chris Harvey, VP, crisis solution
Blog
May 19, 2023
Jason Landrum
global chief information officer
Generative AI and disruption in the claims industry

It’s hard to escape the buzz surrounding ChatGPT, an innovative artificial intelligence (AI) tool that uses natural language processing to respond conversationally to human prompts for information and task requests. The chatbot and its underlying gen…

May 19, 2023 by Jason Landrum, global chief information officer
Blog
February 22, 2023
Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Building loyalty through customer care

U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…

February 22, 2023 by Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Blog
January 27, 2023
Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
Data privacy and protection: balancing your approach to cybersecurity risk

In a world increasingly concerned with privacy and protection, companies must balance their awareness of risk with compliance amid rapidly changing regulations. From a data protection standpoint, over the past 24 months, there has been an increased e…

January 27, 2023 by Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
Blog
January 09, 2023
Wayne Mitchell
global director, sales and marketing
Cybersecurity threats in the automotive industry

In the past decade, legislators and federal agencies have introduced legislation to counter cyberattacks across many industries, including automotive. With the rise of autonomous vehicles, a variety of concerns have been laid out as several third-par…

January 09, 2023 by Wayne Mitchell, global director, sales and marketing
Blog
November 18, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Implementing robotic process automation for large-scale savings

The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…

November 18, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
May 24, 2022
Chris Frechette
vice president, liability practice
Electric vehicles: understanding potential exposures and mitigating claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting interna…

May 24, 2022 by Chris Frechette, vice president, liability practice
Blog
September 01, 2015
Mike McGee, Forensic Locksmith Unified Investigations & Sciences, Inc.
Unlocking the mystery of vehicle theft

A tool used within a lock keyway to enable theft leaves an imprint of its actions; microscopic examination by a forensic locksmith can help identify what these imprints mean. According to the Insurance Information Institute, a motor vehicle was…

September 01, 2015 by Mike McGee, Forensic Locksmith Unified Investigations & Sciences, Inc.
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