This blog is the first installment in a series where our experts highlight the aviation industry’s challenges and trends. In part one, we discuss the people story. Stay tuned for the second blog focused on the property/liability claims story, which i…
Suffering a workplace injury can be a very stressful experience. Going from fully functional to incapacitated in the blink of an eye, combined with angst and uncertainty about the future, makes for a very difficult time for an injured worker. Adding…
As COVID-19 continues to linger and mutate three years after the emergence of a global pandemic, there’s still much we don’t fully understand about its impact — and critical issues are becoming more evident. Among the most problematic is long C…
During the Personal Injury & Disability National Conference, an array of stakeholders across Australia will come together to discuss outcomes and industry best practices for the motor accident, workers compensation, disability and life insurance sect…
Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured workers, life is quickly turned upside down. Navigati…
Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and around the world. Remote, …
Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…
Long COVID is an umbrella term for cases in which people experience symptoms related to COVID-19 long after the standard expected recovery period. According to the World Health Organization definition, symptoms “generally have an impact on everyday f…
Regardless of how seriously a company takes workplace safety, accidents and injuries are bound to happen from time to time. When complex injuries occur, injured employees often need the support of someone to explain medical procedures, help develop c…
Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…
Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…
What does the Joni Mitchell song ‘Both Sides Now’ have to do with workers’ compensation regulations? I’ve looked at life from both sides nowFrom up and down and still somehowIt’s life’s illusions I recallI really don’t know life at all– Joni Mitchel…
Pete Hamann, Sedgwick SVP of business development, Stamford, Connecticut Fifteen years; how can time have passed so quickly? When I close my eyes, I am immediately transported back to that day and its amazingly crystal-clear blue sky. I am one of th…
This week I spoke on a panel with other CEOs in our industry where we looked at the future of our business and projected where we could be in 10 years. I talked about how my daughter and I shared the common interest of watching every moment of the Ol…
New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and how we view a qua…