The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
When you think about first responders, what image comes to mind? For many, it’s police, firefighters, paramedics or 911 operators. Those in the insurance industry may see loss adjusters assessing damage. Unless you work in our field, it’s unlikely yo…
September 5 is the International Day of Charity — offering a chance for organizations to increase and enhance social responsibility around the world, and to celebrate volunteerism and philanthropic activities. Our colleagues demonstrate every d…
Suffering a workplace injury can be a very stressful experience. Going from fully functional to incapacitated in the blink of an eye, combined with angst and uncertainty about the future, makes for a very difficult time for an injured worker. Adding…
People are the greatest asset to any organization. When it comes to supporting employees, companies must work toward creating and enhancing effective training programs. Employers are encouraged to rise to the challenge, but are often faced with obsta…
Injuries involving amputation comprise about 0.5% of on-the-job accidents and are among the most devastating and costly workers’ compensation claims. When such an incident occurs, the employer is responsible for making the employee whole again. This …
At Sedgwick, we have a longtime commitment to supporting communities around the world through our corporate giving efforts. Every year at RIMS, we have the opportunity to build on our efforts by partnering with charities that align with our caring co…
As we come together for RIMS’ RISKWORLD conference April 30 – May 3, Sedgwick’s focus is on helping clients and the broader industry imagine what’s possible with the right knowledge, resources and solutions. There will be many opportunities to engage…
Supporting an atmosphere of learning by offering ongoing professional development opportunities enables employees to keep their skills sharp, gain new proficiencies, and enjoy personal and professional growth. For employers, providing access to corpo…
In the U.S., February marks Black History Month, an annual celebration of the achievements of Black Americans and a meaningful opportunity to raise awareness of the central role of Black men and women in the history of our nation. Since 1976, every U…
At Sedgwick, corporate citizenship is important to us, and we’ve had a longtime commitment to supporting our colleagues, clients, and communities around the world as part of our caring counts philosophy. Every holiday season, our corporate giving s…
The pandemic encouraged many workers to reconsider their priorities and attitudes toward their professional and personal lives. As a result, employers were given a unique opportunity to gain insights about how to support their employees. Across indus…
The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the in…
The labor force is constantly evolving, but the past several years have brought new and unexpected shifts in economic uncertainty, labor force dynamics and new modes of working. It isn’t growing, just a different mix. As the workforce continues to ch…
The midst of a pandemic is an interesting and exciting time to assume responsibility for a team of more than 8,000 people. Had I been appointed president of workforce absence pre-COVID, I would have embarked on a coast-to-coast tour of our offices to…