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February 05, 2024
Laura Delpiano, VP of operations, and Danielle Thomas, senior operations manager, temporary housing
Navigating the temporary housing market when catastrophe hits

Catastrophes like floods, fires, earthquakes, tornados and hurricanes can cause widespread property damage — suddenly forcing families out of their homes and in need of temporary housing. Many of those displaced are eligible for coverage of the…

February 05, 2024 by Laura Delpiano, VP of operations, and Danielle Thomas, senior operations manager, temporary housing
Blog
December 06, 2023
Andrew Cardamis
partner, forensic accounting services, Australia
Insurance and indemnity: what policyholders need to know about cyber losses

In the insurance space, the concept of an indemnity period specifies the time frame for which the policyholder (insured) can claim compensation for financial losses resulting from an insured event. It serves as a boundary for the coverage provided by…

December 06, 2023 by Andrew Cardamis, partner, forensic accounting services, Australia
Blog
October 27, 2023
Chris Bakes, managing director, auto solutions and Telly Berry, director, vendor management
Imagine the possibilities at SEMA 2023: maintaining a carrier mindset and fueling a customer-focused approach

Across the auto industry, trends range from lengthy cycle times and high indemnity costs to inefficient repair processes. This can often mean having to make a dozen calls to solve each challenge. But what if carriers and third party administrators (T…

October 27, 2023 by Chris Bakes, managing director, auto solutions and Telly Berry, director, vendor management
Blog
October 25, 2023
Marc Schuling
special practice group leader, marine
Making waves in marine insurance claims

The marine insurance sector is a rather traditional business; we are not exactly known for being early adopters of innovation. Despite the tendency for slow adaptation to change, two factors are pushing the industry to begin thinking and operating di…

October 25, 2023 by Marc Schuling, special practice group leader, marine
Blog
September 27, 2023
Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Caring for our temporary housing colleagues, so they can take care of customers

When you think about first responders, what image comes to mind? For many, it’s police, firefighters, paramedics or 911 operators. Those in the insurance industry may see loss adjusters assessing damage. Unless you work in our field, it’s unlikely yo…

September 27, 2023 by Emily Chang, catastrophe and hotel relations manager, and Danielle Thomas, senior operations manager, temporary housing
Blog
September 21, 2023
Lauren Glover
specialist care manager, UK, Sedgwick
Showing vulnerable customers how caring counts in claims

For anyone dealing with a property damage loss, it can be inconvenient at best and traumatizing and life-altering at worst. But for those who are already vulnerable, the experience can be exponentially more difficult. In commemoration of World Alzhe…

September 21, 2023 by Lauren Glover, specialist care manager, UK, Sedgwick
Blog
July 13, 2023
Ian McLennan
director, head of commercial repair solutions, UK
Use of unvetted contractors brings unwelcome risks

In tough economic times and a tight labour market, the opportunity to use unvetted contractors to undertake repairs can be enticing. However, homeowners, business owners, property managers and insurers must keep in mind that using lower-priced, unvet…

July 13, 2023 by Ian McLennan, director, head of commercial repair solutions, UK
Blog
July 10, 2023
Barry Porter
quality assurance team lead, auto appraisals
Auto technology advances may complicate hurricane response

Automotive industry stakeholders are watching closely as hurricane season brews in the Atlantic. The auto sector — already strained by lingering supply chain disruptions, parts shortages, rising costs and insufficient skilled laborin the repair…

July 10, 2023 by Barry Porter, quality assurance team lead, auto appraisals
Blog
July 05, 2023
Damian Glynn, executive major and complex loss director and head of financial risks and Nicole Lawrence, commercial property adjuster
Business interruption cover: what it is, why it matters

In a typical day, a variety of situations may unfold that could stop a business’s operations in its tracks. Consider for example, a warehouse of consumer goods is heavily damaged by a tornado. It partially rips off the roof and destroys a considerabl…

July 05, 2023 by Damian Glynn, executive major and complex loss director and head of financial risks and Nicole Lawrence, commercial property adjuster
Blog
June 26, 2023
Jacob Wilson
director of operations, repair solutions
Prepared for commercial repairs: supporting businesses this CAT season

Many in the Northern Hemisphere are celebrating the arrival of summer, but for the southeastern U.S. and Caribbean regions, this time of year ushers in the perils of Atlantic hurricane season. Sedgwick’s repair solutions team has many years of experi…

June 26, 2023 by Jacob Wilson, director of operations, repair solutions
Blog
June 20, 2023
Damian Glynn, director, head of financial risks, and Charlotte Duncalf, major and complex loss adjuster
Parametric insurance: is it the answer?

A new type of insurance policy is emerging in global markets: parametric insurance. As with any insurance coverage, it comes with both benefits and risks. To determine when it would be appropriate to take out a parametric cover, we must first underst…

June 20, 2023 by Damian Glynn, director, head of financial risks, and Charlotte Duncalf, major and complex loss adjuster
Blog
May 23, 2023
Nathan Cochrane, Joseph Moreau and Chris Smith, senior building consultants
Building consultants offer safety guidance, technical expertise and a listening ear

May is Building Safety Month, an international campaign to raise awareness about the importance of building safety and what it takes to create and maintain safe, sustainable and resilient structures. As building consultants for Sedgwick’s property so…

May 23, 2023 by Nathan Cochrane, Joseph Moreau and Chris Smith, senior building consultants
Blog
March 17, 2023
Gail Oliver
SVP, sales and marketing
Imagine the possibilities at the 2023 PLRB Claims Conference

The Property & Liability Resource Bureau (PLRB) will host the 2023 PLRB Claims Conference & Insurance Services Expo March 19-22 in Orlando, Florida. An array of stakeholders will come together to exchange ideas about restoration in business income (B…

March 17, 2023 by Gail Oliver, SVP, sales and marketing
Blog
March 13, 2023
Max Koonce, chief claims officer, and David Guaragna, SVP, operations
Inflation and the current claims landscape

Price increases can be seen across all industries — from food and fuel to construction and manufacturing. When we look at the claims industry, these same factors are influencing costs in workers’ compensation, auto and property claims. Inflati…

March 13, 2023 by Max Koonce, chief claims officer, and David Guaragna, SVP, operations
Blog
February 15, 2023
Andrew Cavan
director, head of major and complex loss (North)
The impact of inflation on claims: what lies ahead in 2023

As reported in the Financial Times, on 31 August 2022, the head of one of the world’s largest building materials companies confirmed that he’s seeing a ‘second wave of cost increases’ following the surge in gas prices. Spiralling energy prices are …

February 15, 2023 by Andrew Cavan, director, head of major and complex loss (North)
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