Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…
Lisez ceci en français. The transformation of economic activities throughout the last 25 years has been driven by multiple factors: changes in legislation, technological advances, changes in consumer habits and the increasing complexities of a globa…
Electric vehicles (EVs) are a relatively new mode of transportation in mass production. Using electricity to propel themselves means a new infrastructure is gradually being put into place – one which few are familiar with. It’s important to explore f…
The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. – predated th…
The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…
Sedgwick's Dave North, executive chairman, and board member and former vice chairman Jane Tutoki, weigh in on the biggest industry changes over the last 15 years
Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…
Sedgwick Institute Sr Fellow William Zachry contributed to this article
Team impressed the judges with its “impressive learning that has dramatically reduced claim life-cycles through an easy to use app that enables 80% of carpet claims to be settled in one visit."
Sedgwick's Steve Gargano authored this article
Desde hace unas semanas se puede ver en televisión el nuevo anuncio de uno de los SUV más vendidos del mercado. No recordaría el anuncio si no fuera porque además de todo tipo de prestaciones se anuncia que es capaz de circular por autopista sin la a…
Few people understand what a career as a loss adjuster involves – until they meet one. Usually they meet a loss adjuster in the worst of circumstances, which doesn’t help. But the first thing that will strike many about those in the adjusting profess…
Advances in technology tend to be mixed blessings for product recalls. They often introduce new product safety vulnerabilities while, at the same time, may offer new capabilities that improve recall efficacy. The impact of technologies like artifici…
Three experts help break down the latest technological developments and provided insights into how they can benefit the workers’ compensation system during the most recent Out Front Ideas webinar
In vehicles, cameras can provide key information for accident investigations. They can also reduce distracted driving accidents for employees who drive as a part of their jobs; the presence of the camera can keep employees from texting and improve s…