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December 29, 2022
Kathy Tazic
managing director client services
View 22 roundup

As we wrap up 2022, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their flexibility and resilience along the way. Employers, risk management and human resource professional…

December 29, 2022 by Kathy Tazic, managing director client services
Blog
December 13, 2022
David Berrey, chief compliance officer
Business continuity in an unpredictable world

Our complex global economy is fraught with uncertainty. Companies today must contend with numerous factors beyond their control that jeopardize their ability to conduct business as usual. The past few years have brought new levels of volatility to an…

December 13, 2022 by David Berrey, chief compliance officer
Blog
November 18, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Implementing robotic process automation for large-scale savings

The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…

November 18, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
November 03, 2022
Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
Drug use in the workforce — and what employers can do about it

The statistics regarding drug use among the American workforce are alarming. An estimated one in 12 U.S. workers has a substance use disorder (SUD), and more than half of all adults diagnosed with an SUD are employed full-time. Many more members of t…

November 03, 2022 by Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
Blog
October 19, 2022
James Norman
International business development director
Understanding conduct risk: a prerequisite for growth

As we navigate reoccurring global events and uncertain times, insurance continues to play a critical role in risk transfer — providing assurance and allowing organizations to continue business as usual. Covers like business interruption (BI), c…

October 19, 2022 by James Norman, International business development director
Blog
October 14, 2022
Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
InsureTech Connect recap

There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice…

October 14, 2022 by Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
July 12, 2022
Andrew Buchanan
head of construction liability, Australia
Takeaways from recent judgment under New South Wales’ DBP Act

The Supreme Court of New South Wales recently delivered an important decision on the duty of care owed by building practitioners under the highly publicised Design and Building Practitioners (DBP) Act, which took effect on 11 June 2020. Both the act …

July 12, 2022 by Andrew Buchanan, head of construction liability, Australia
Blog
July 06, 2022
Brice Caswell, director of product compliance
Making flexible work models work

Necessity has proved to be the mother of invention when it comes to adopting alternative work models. What many employers originally anticipated to be a brief sojourn into flexible work is now going on two-plus years. Despite the lack of strategic pl…

July 06, 2022 by Brice Caswell, director of product compliance
Blog
July 06, 2022
Dr. Teresa Bartlett, senior medical officer and Andy Kovacs, manager of risk services
Coping with the summer heat wave and keeping workers safe

With summer underway in the Northern Hemisphere, and above-normal temperatures expected in many areas, the heat is on many of our minds. In this podcast, we are joined by Dr. Teresa Bartlett, senior medical officer and Andy Kovacs, manager of risk se…

July 06, 2022 by Dr. Teresa Bartlett, senior medical officer and Andy Kovacs, manager of risk services
Blog
June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Blog
June 22, 2022
Mandy Yousif
director, investigation services
Tagged or flagged: social media investigations

Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various in…

June 22, 2022 by Mandy Yousif, director, investigation services
Blog
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
Blog
June 09, 2022
James Norman
International business development director
Strategic partnerships: Is the added value worth the risk?

With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…

June 09, 2022 by James Norman, International business development director
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