The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
According to the Pew Research Center, millions of Baby Boomers are retiring each year — leaving critical gaps in the U.S. labor force. In this podcast, Katey Bey, head of global total rewards and Josh Smith, head of Americas CR & global head of…
The need to attract young talent to the risk management and insurance profession is critical. Scholarship programs are one way to help build that talent pipeline. While Sedgwick has long been a supporter of rising talent in the industry, the Sedgwick…
According to the Pew Research Center, each year, millions of Baby Boomers are retiring — leaving critical gaps in the U.S. labor force. While this talent gap continues to be a concern for companies across the country, employers that commit them…
As recently announced, I am stepping down from my position as CEO of Sedgwick’s international operations to pursue retirement at the end of this month. I have spent my entire 45-year career working in claims, and this industry has afforded me opportu…
In celebration of Insurance Careers Month, we are joined by Gary Uhl, VP operations and Courtney Rosenberg, talent acquisition consultant, who discuss opportunities in the claims and insurance services industry — and the advantages of pursuing …
Supporting an atmosphere of learning by offering ongoing professional development opportunities enables employees to keep their skills sharp, gain new proficiencies, and enjoy personal and professional growth. For employers, providing access to corpo…
In the U.S., February marks Black History Month, an annual celebration of the achievements of Black Americans and a meaningful opportunity to raise awareness of the central role of Black men and women in the history of our nation. Since 1976, every U…
The ‘war for talent’ has become one of the most talked-about topics for organisations in every sector. As loss adjusting firms seek to replace top talent who have left due to retirement, higher pay, or a change in career altogether — the questi…
Is the “great” part of the Great Resignation over? This is one question that is top of mind for human resources (HR) executives as workers continue to hop job opportunities in search of something better. The Bureau of Labor Statistics (BLS) reporte…
The competition to attract and retain talent has never been more challenging, and it’s driving a global workplace revolution. The pandemic made everyone think long and hard about what really matters – work-life balance, pay, benefits and career oppor…
The labor force is constantly evolving, but the past several years have brought new and unexpected shifts in economic uncertainty, labor force dynamics and new modes of working. It isn’t growing, just a different mix. As the workforce continues to ch…
I love solving problems. It’s a passion that I’m now thankful to be using as we pioneer a whole new approach to helping our most vulnerable customers at Sedgwick. I began my Sedgwick career with our team in Australia, and then joined the UK business…
This week, I spoke at the WCI 2018 conference in Orlando regarding the choices we make and the impact they have both short- and long-term in our lives, our careers and the lives of others we connect with each day. Currently, you have a choice to read…
When I think about how I connect the dots between my background in healthcare with my career in the insurance industry, my current role as a business leader and my passion about social responsibility, employee benefit models and taking care of people…