As our world becomes more data-driven, safeguarding data and privacy has become a growing focus for businesses and the regulatory agencies that set industry standards. Last year, Gartner forecasted that by the end of 2024, 75% of the world’s populati…
Technology has already transformed the claims industry in many ways, and there is great promise for the enhancements future innovations will offer in terms of performance and outcomes. But technology alone cannot meet the needs of clients and consume…
It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…
The COVID-19 pandemic has changed the business world in numerous ways. Virtual meetings, remote work schedules, travel restrictions, and supply chain volatility are just a few examples of the new reality we’ll inevitably face ongoing. To that list yo…
There is no federal requirement for U.S. employers to provide paid leave benefits to their employees. While the Family and Medical Leave Act (FMLA) offers leave with job protection to eligible employees for qualifying events, employers are not requir…
With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…
After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …
The COVID-19 global pandemic impacted businesses on a wide-scale basis and its effects are still visible today. While some companies were quick to pivot at the onset, others took more time to formulate a response. Essential businesses kept their door…
When an employee gets injured on the job, helping them return to work as quickly and safely as possible is the top priority. The longer they stay off work, claim costs rise and productivity is impacted. Studies show that the longer an injured employe…
What do we discuss with our colleagues and peers at meetings, conferences and around the proverbial water cooler? What are the topics we read about in trade publications or LinkedIn posts? What causes risk managers and those who develop claims’…
As our population and our workforces are changing, it is important to embrace the ideals of diversity and inclusion in the workplace today – people from different backgrounds, different generations, different cultures figuring out how they are bett…
One of the most profound lessons I learned from implementing a workers’ compensation alternative dispute resolution (ADR) program was how employers could use a simple process to help reduce their litigation rate. As I’ve seen in my own experience …
In recent years, some innovative healthcare leaders and organizations have developed and implemented formal communication and resolution programs (CRPs) that, when combined with advances in patient safety, exemplify fairness and build trust. The inte…
Change is part of everything we do and the way we go about implementing change can have a tremendous impact on how change is received and accepted by those directly and indirectly affected. At Sedgwick, one of our core values is to embrace change. …
Emergency Department (ED) staff members have all felt the anxiety of a potential missed diagnosis. For those who have actually witnessed a missed chance, it is not hard to understand how agonizing it would be to realize the missing piece of informa…