The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
The California Association of Joint Power Authorities (CAJPA) will host their fall conference September 12-15 in Lake Tahoe, California. This event is a space for over 1,000 pooling professionals from all across the state to connect with general mana…
People are the greatest asset to any organization. When it comes to supporting employees, companies must work toward creating and enhancing effective training programs. Employers are encouraged to rise to the challenge, but are often faced with obsta…
The past couple of years have given rise to some significant workplace trends — a war for talent, demands for flexible work options and an increased need for mental health support. Typically, we hear about these issues from the employee perspec…
No matter our profession or role, each of us has a responsibility to learn more about mental wellness and what we can do to help ourselves and others during Mental Health Awareness Month and throughout the year. In today's podcast, Rebecca Sherman, c…
People are the greatest asset to any organization. When it comes to protecting employees, organizations — whether they’re in a fast-moving industry, such as food service/hospitality, health care, construction or energy or in a slower-paced fiel…
Some studies show that when diversity, equity and inclusion (DEI) is done well within an organization that teams are more successful and innovative and as a result, perform better. As we come together for Celebrate Diversity Month, Heather Lawley sha…
Though the workforce upheaval sparked by the COVID-19 pandemic and other global factors has begun to subside somewhat, employers will surely continue to feel tremors in 2023 and likely beyond. Seismic business, social and political shifts are still s…
If 2022 was the year of returning to work, 2023 is about keeping workers engaged. The global shift to remote work triggered by the COVID-19 pandemic may have shown us that employees can be productive without setting foot in an office, but both remote…
A core principle in risk services, one of the most effective ways to support employee safety and well-being and control workers’ compensation costs is to prevent on-the-job injuries from occurring in the first place. A population group that presents …
Since Sedgwick’s inception, acting with purpose has been an integral part of our mission. This is reflected in our decades-long commitment to social action, honorable business practices, and caring for all — our colleagues, clients, communities…
The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…
The COVID-19 pandemic has forever changed the face of the workforce. Much like an individual who survived a near-death experience, workers around the world have en masse taken stock of their lives during the past two years, reconsidering their priori…
At the height of the pandemic, healthcare resources approached capacity and the industry was under pressure to adapt quickly to changing conditions. As companies consider business strategies for 2022, many conversations center on some of the ways org…
I attended the annual Healthcare Information and Management Systems Society (HIMSS) 2014 conference this week along with over 35,000 attendees and 1,200 vendors participating from all over the world. It was clear that this is the true mecca of heal…