Most personal injury and workers compensation schemes around the globe are focusing on the injured worker being at the center of everything they do. When we take a step back and look at the power of influence, we can improve claims outcomes and elevate the overall experience. The power of influence is what builds trust, and when there is a trust, an injured worker is more apt to listen and make decisions that promote return to work and productivity.

Earlier this month, Shane O'Dea and Kimberly George attended the PIEF conference in Australia. In this podcast, they recap the personal injury industry event — sharing insights on technology advancements and the future of workers compensation in Australia and around the world. To listen to the podcast, click here.